- Location
- Shanghai Offices, China
- Type
- Full-time
- Seniority
- Lead
- Education
- Master
- Source
- Workday
Description
Introduction to the job
This role combines routine responsibilities in Customer Service (CS) product service cost management and capacity planning with project management activities as an individual contributor. The position plays a key role in analyzing product service cost and business capacity planning, improving operational processes, and delivering projects that support operational excellence within the CS organization.
Role and responsibilities
CS Product Service Cost Management
Maintain and update CS cost datasets on a daily basis.
Analyze cost data based on key drivers such as labor, parts, and other factors.
Prepare cost performance analysis reports.
Provide actionable cost insights to key stakeholders to support operational improvements.
Respond promptly and accurately to cost‑related inquiries from local and global stakeholders.
CS Capacity Planning
Analyze CS business demand and perform capacity planning activities.
Calculate and plan the headcount (HC) budget.
Propose and align headcount allocation with key stakeholders.
Communicate with senior management using logical, data‑driven insights and clear storytelling.
Improve planning processes and procedures in collaboration with local and global partners.
Project Management
Manage mono‑disciplinary stand‑alone projects or lead sub‑projects.
Coordinate short‑term to mid‑term project or change implementation within established organizational procedures and standards.
Deliver projects related to service cost reduction, business planning improvement, efficiency improvement, or continuous process enhancement.
Evaluate project feasibility, define the project management plan, develop implementation plans, and execute them with high‑quality deliverables.
Apply industry‑standard project management practices and provide leadership to others involved in the project.
Education and experience
Bachelor's degree or above, with a Master's degree preferred. Majors in engineering, finance, management, or related fields.
More than 3 years of working experience in equipment and service cost analysis, reduction and optimization, or business capacity planning roles. Experience in the semiconductor industry is preferred.
Possesses full life-cycle project management capabilities, with proven experience in successful project implementation and delivery.
Skills
Strong data & analytical skills, logical thinking and structural problem solving capabilities.
Good at different type of reporting and business intelligence tooling such as Excel, Power BI, Spotfire, etc.
Strong knowledge of cost structure, driving factors, data modeling and or capacity planning.
Professional Project & Change Management competency with excellent business acumen, stakeholder management, process standardization, and internal & external communication.
Fluency in both English and Chinese.
Other information
The role requires the ability to work independently while collaborating closely with stakeholders across local and global teams.
The candidate is expected to demonstrate strong cost awareness, a data-driven mindset, result orientation, resilience under pressure, and a commitment to continuous improvement with learning agility.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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