Customer Service Representative

Start here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide. 

Summary:

A Customer Service Representative is responsible for providing administrative support for orders from receipt to delivery.  This support includes receiving, entering, and updating customer orders as well as frequent communication with the production, quality, and shipping departments.  Customer Service also works with outside vendors and suppliers to establish lead times and schedule/procure components and services.

Compensation range:

$23.00 -$36.00 Hourly

What Pace Offers You:

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and more!
• Secure Future: 401K with company match
• Work-Life Balance: PTO and 11 Paid Company Holidays
• Convenient Schedule
• Invest in Your Growth: Tuition Reimbursement and Paid Company Training
• Opportunities to Advance Your Career

Job Functions:

• Answering telephone calls, greeting visitors, filing.

• Projecting a positive, friendly, helpful image to each customer, including external customers, internal customers and sales representatives.

• Processing orders in compliance with established procedures.
• Participating in order and production reviews with the manufacturing team.
• Providing customers with certificates, proof of deliveries, lead time information, samples, etc.  

• Using tact and professional discretion when sharing difficult information, such as production delays or extended lead times.
• Learning to navigate and download files from customer portals.

• This position will also be called upon to assist in other departments covering a wide range of office duties.

Skills:

• Microsoft Office skills, especially Excel
• Written and oral communication skills including professional telephone, email, and in person communication.
• Team-oriented, independent, and self-directed.
• Filing and organizational skills – must be detail-oriented

Required Experience:

• H.S. diploma or GED
• 1-2 years of experience in an office environment.

Physical Demands:

• Occasionally lifts or moves boxes/files weighing up to 25 lbs.   
• Must be able to Ascend/Descend stairs. 
• Must be able to Sit, Stand, Walk, Climb, Stoop, Kneel.

Who we are and what we do:

The Cambridge Division is Pace’s longest-running facility. Founded in 1945, Cambridge has been providing contract manufacturing die casting worldwide for 80 years. A 300,000-square-foot facility provides a large environment for expert manufacturing services.

Please note that the duties and requirements described herein are intended to represent general contents of this job. This is not to be construed as an exhaustive statement of duties and responsibilities.

Pace Industries has a strong commitment to the principle of diversity, and in that spirit, seeks a broad spectrum of candidates including women, minorities, veterans, and people with disabilities. Individuals with disabilities desiring accommodations in the application process should notify the hiring department by the application deadline.

Pace is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.