- Location
- DLF Downtown, Sector 25A Phase 3, Block 4, India
- Type
- Full-time
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
Job Title:
Major Incident Manager (MIM)Work Type:
PermanentLocation:
DLF Downtown, Sector 25A Phase 3, Block 4It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
Your New Role
The Global Operations Incident Management Consultant role manages and tracks, from detection to prioritisation and restoration service impacting and Security incidents. The role is the focal point for Technology, Security & Business Communication during the life of a Major Incident or Situation Management Incident.
- Monitoring critical systems for impacts, performance degradation, risk events, or abnormal service performance.
- Detecting, prioritising and coordinating the restoration of service impacting incidents.
- Facilitating response to major Security incidents including but not limited to Data Breach, Cyber event, Fraud.
- Manage executive/stakeholder communications and engagement of business continuity processes for large scale and pervasive technology/security incidents (both written and verbal communications required).
- Tracking of high-risk change to ensure:
- Changes do not collide with unexpected active incidents within the Technology environment.
- GOC can identify when impact to services are the result of planned change.
- Changes resulting in unplanned impacts can be quickly isolated to service leading to faster restoration.
- Provide incident management support and guidance when changes don't track to plan.
- Owns the accountability for identifying, coordinating and restoring service following incidents and/or events causing degrading service.
- Technically directing other team members during ongoing incidents.
- Centralised communications relating to service outages/impacts.
- Supporting the safe implementation of high-risk change within the Global Operations Centre.
What Will You Bring
- Solid understanding of IT Security principles and major incident response.
- Strong communication (written and verbal) and leadership skills
- Ready for 24*7 environment & work from office
- Overall 15+ years of extensive experience into Incident & major incident management
- Extensive experience in large-scale, complex systems including operational experience across a large organisation
- Proven experience in IT coupled with ITIL certification
- Familiarity with NIST Incident Handling techniques.
- Experience in management of Technology and Security Major Incidents
- Experience in engaging and influencing multiple levels of stakeholders
A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you:
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We’re on LinkedIn: NAB Innovation Centre India
