Major Incident Manager

We're seeking someone to join our team as a Major Incident Manager to support and  manage the detection, troubleshooting, reporting and resolution of WTS Incidents.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is Workplace Operations & Support position at Director level, which is part of the job family responsible for coordinating with the Business Units and other technology teams to gather incident details, assess risk, assist with remediation and ensure service is restored in a timely manner.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Serve as the focal point for large incidents including providing awareness and debriefing to senior management.

• Manage time-sensitive incidents and investigations requiring follow-the-sun coordination.

• Work with and become proficient in a variety of enterprise technology from Microsoft, IBM, HP, Adobe, Google etc.

• Work with and be part of a talented global team, employing a Follow the Sun support model.

• Constant collaboration with other technical teams like networking, Helpdesk, Deskside support, server support, firewall, security Unix, SQL, Web, storage and development teams.

• Provide operational oversight and ensure consistency in the tracking and remediation of incidents impacting key Business Unit stakeholders.

• Proactively participate in the continuous review of incidents and root causes, in order to highlight control gaps across the organization or process gaps within the team.

• Provide on call and out of hours support.

What you'll bring to the role:

• We're looking for people who are curious, self-directed, self-motivated and highly reliable.  Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions to arrive at a solution.

• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.

• Maturity to be able to execute job functions with minimal guidance.

• Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.

• Very strong verbal and written English communications skills.

• A background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization.

• Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.

• Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

• ITIL certification, MCDST certification, skills in PowerShell and automation.

• Ideal technical skills: Windows 2012/2016/2019/2022 server skills, Windows Desktop (Windows 10/Windows 11), Active Directory skills, PowerShell Scripting skills, Wireshark, Splunk, Extrahop, Sysinternal tools

• At least 5 years' relevant experience would generally be expected to find the skills required for this role.

#LI-LM1 # #BPTECH #LI-hybrid

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.