Dutch Speaking Customer Service Representative (on-site)

Work Location: Sofia, Bulgaria

Work Setup: On-site 

Target Industry: Corporate Travel & Digital Concierge Services

Position Summary

We are searching for energetic, customer-driven professionals to join our expanding team in Bulgaria's vibrant capital city. In this role, you will act as the primary contact for a world-renowned business travel platform, assisting corporate travelers in managing their itineraries for smooth, stress-free trips. Serving as a digital concierge, you will apply sharp problem-solving capabilities to deliver premier Dutch and English support for international travel arrangements and last-minute schedule changes. Comprehensive, fully paid training is provided, making previous experience in travel or customer service entirely optional.

Core Responsibilities & Daily Workflow

• Omnichannel Client Support: Handle incoming inquiries from Dutch-speaking corporate clients via phone, email correspondence, and live web chat.
• Travel Arrangement Management: Manage complete travel logistics, including booking, modifying, or canceling flights, hotel rooms, and vehicle rentals.
• Systems Navigation: Utilize specialized Global Distribution Systems (GDS) and internal software applications to retrieve and convey precise travel information.
• Disruption Management: Handle high-priority travel disruptions—such as flight cancellations, unexpected delays, or missed connections—to keep business journeys moving forward smoothly.
• Service Standards: Maintain a calm, empathetic, and highly professional demeanor to protect and enhance our partner brand's global reputation.

Candidate Qualifications

• Language Abilities: Fluent command of written and spoken Dutch (C1/C2 level) paired with strong professional English (B2 level or higher) for internal team collaboration and software operations.
• Client Focus: Exceptional interpersonal skills paired with a friendly, professional, and resolution-focused communication style.
• Technical Aptitude: Strong digital literacy, with the ability to navigate multiple applications and screens concurrently.
• Pressure Management: Ability to stay clear-headed, focused, and effective when handling sudden travel emergencies and urgent client needs.

Compensation, Benefits & Culture

• Financial Package: Competitive base monthly salary complemented by performance-linked monthly bonuses.
• Insurance Coverage: Full private health and life insurance plans taking effect from your first day.
• Career Growth: Transparent promotion frameworks into roles such as Team Lead, Quality Assurance Specialist, or Corporate Trainer.
• Workplace Perks: Monthly food vouchers, discounted gym memberships (e.g., Multisport), and exclusive partner brand discounts.
• Company Environment: Dynamic, multicultural setting featuring regular social events, outings, and modern break spaces.

Relocation Support

• Flight Coverage: Direct flight to Sofia fully paid by the company.
• Initial Housing: Free hotel accommodation upon arrival to give you ample time to choose a permanent apartment.
• Administrative Aid: Direct, hands-on help from HR with local registration steps, tax paperwork, and setting up a Bulgarian bank account.

How to Apply

If you are ready to combine professional growth with living in a historic European capital city, submit your updated resume in English to initiate the recruitment process.