IT Specialist

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

You'll keep Array running by solving day-to-day IT issues for employees, provisioning devices and accounts, and supporting the systems behind a growing company. You'll work across Slack, Jira, Google Workspace, identity platforms, endpoint management, and SaaS applications while helping integrate acquired companies into Array's environment. This role is for someone who enjoys solving problems, learning quickly, using AI to work more efficiently, and making an immediate impact on a small team.

You Have:

• 1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome).
• Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications.
• Strong troubleshooting, communication, and customer service skills with a bias for solving problems independently.
• Comfort working on a small team where priorities shift and everyone owns outcomes.
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

You Will:

• Resolve employee IT requests through Slack, Jira, and other support channels.
• Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
• Build and maintain automations, integrations, and custom connections between business systems to reduce manual work.
• Support M&A system migrations by consolidating tools, retiring duplicate services, and improving operational efficiency.
• Document processes, identify recurring issues, and continuously improve the employee IT experience.

Pay transparency: $70,000 + for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work, Meet engineering leadership. 

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email [email protected] to make your request.

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