Production Manager

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

We are seeking a proactive and experienced Production Manager to lead and support our pharmacy production team in a fast-paced, mission-driven environment. This role is responsible for the operational success of the production function—including staffing, quality, compliance, and performance management. You will play a hands-on role in day-to-day operations while also taking ownership of workflow optimization and team development.

If you're an experienced fulfillment professional with a passion for leadership and a drive to improve healthcare, we’d love to meet you.

Key Responsibilities

Team Leadership & Development

• Manage, coach, and develop a team of production associations including leads, ensuring clarity around roles, performance expectations, and growth paths.
  Own scheduling, shift planning, and coverage to meet operational demands.
  Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct regular performance check-ins, feedback sessions, and annual reviews.
  

Operational Oversight

• Oversee daily prescription fulfillment operations with an emphasis on quality, safety, and efficiency.
• Support and troubleshoot workflow issues, making real-time decisions to meet daily metrics.
• Partner closely with pharmacists, pharmacy technicians, operations leadership, and cross-functional teams.
• Serve as the primary point of contact for production operations during inspections or audits.
  

Compliance & Quality Assurance

• Ensure all operations comply with state and federal regulations, including DEA and Board of Pharmacy requirements.
• Lead regular audits of processes, documentation, and compliance.
• Monitor and escalate potential risks or process gaps.
  

Inventory & Supply Chain Management

• Partner with inventory leads to oversee medication and supply levels.
• Track utilization trends and forecast needs based on volume and seasonal shifts.
• Ensure all medications are stored, handled, and disposed of per safety guidelines.
  

Strategic Projects & Partnership Support

• Collaborate on key initiatives, such as expansion planning or partnership onboarding.
  Identify and implement process improvements to scale operations and enhance service delivery.

Qualifications

• High school diploma or equivalent (required);
• At least 3 years of experience in a high-volume production, warehouse, or logistics;
• 1+ year of leadership experience, ideally in a supervisory or training role
• Preferred Skills:
• Strong knowledge of pharmacy laws, standards, and compliance requirements
• Comfort working with pharmacy software, dispensing technology, and workflow systems
• Effective communicator, especially in times of change or under pressure
• Solutions-oriented with a mindset for process improvement
• Strong team player with a high level of empathy and accountability

Work Environment

• Location: On-site
• Schedule: Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with your teams, departments, or leadership to ensure alignment.

Key Essential Functions

• Must be able to stand for at least 8 hours at a day and up to 10 hours per day during peak periods.
• Must be able to lift up to 30-50 pounds.
• Must perform repetitive motions for an entire shift (bending, reaching, lifting, scanning labels, packing boxes).
• Must be able to work onsite for all scheduled shifts.
• Must be able to work in a warehouse environment with varying temperatures and moderate noise.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.