Lead Software Engineer

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

• Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
• Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
• Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

• Own the technical approach for the squad's roadmap: partner with the product owner to shape problems, evaluate options, and choose the simplest design that achieves the customer and business outcome.
• Lead technical design for new features and services in the ITL platform: C#/.NET microservices, CQRS command/query handlers, event contracts on Azure Service Bus, Azure SQL data models, and React front-end integration.
• Break epics into small, independently deployable increments; drive the squad toward frequent, low-risk production deployments using feature flags, trunk-based development, and automated testing.
• Remain hands-on: write production code daily, take on the hardest or most ambiguous technical problems, and unblock the squad when it gets stuck.
• Provide task breakdowns, identify dependencies and critical path, and give realistic effort estimates and risk assessments to the product owner and engineering manager.
• Demonstrate the squad's work to business stakeholders and clearly connect technical work to customer and business impact.

• Own the health of the services the squad is responsible for: define SLOs, ensure meaningful alerting and dashboards exist, participate in and help run the on-call rotation, and lead the response to production incidents.
• Lead blameless incident reviews for the squad; ensure follow-up actions are prioritized and completed so the same failure does not recur.
• Drive the incremental decoupling of ITL domain data from upstream enterprise systems: for each feature, identify the data ITL should own, design the migration, and ensure it flows to the data warehouse for reporting.
• Champion continuous improvement of the codebase: identify and pay down technical debt deliberately, improve build/test/deploy times, and reduce operational toil through automation.
• Ensure secure coding practices, accessibility standards (WCAG 2.1 AA), and performance considerations are built into the squad's definition of done.

• Lead the squad's adoption of AI-assisted development tools (e.g., GitHub Copilot, Claude, Cursor): establish norms for using them well, including review and testing expectations for AI-generated code, and measure their impact on delivery speed and quality.
• Use AI tools daily in your own work for design exploration, code generation, test writing, refactoring, and debugging, and model responsible use for the squad.
• Partner with the Principal Software Engineer on the Product Engineering AI strategy; pilot new tools and techniques on the squad and share results across teams.
• Identify and champion opportunities to apply AI within the ITL product or internal tooling where it creates measurable value for learners, instructors, and customers.