(USA) Senior Manager, Technology Operations - WFS Strategy & Analytics

Position Summary...

What you'll do...

Role summary:
We’re looking for a strategic, analytically strong problem solver to help shape some of the most important decisions across Marketplace post-purchase. This role sits at the intersection of strategy, analytics, operations, product, and customer experience — using data not just to explain what happened, but to identify opportunities, diagnose root causes, and influence what we do next. The right person is equally comfortable working through an ambiguous business problem, digging into the data, and translating the findings into a clear recommendation for senior leaders.
About the team:
Our team focuses on the post-purchase experience across Marketplace, including areas such as returns, refunds, cancellations, recovery, reverse logistics, seller performance, and customer experience. We work on complex problems that cut across multiple organizations and large datasets. We help shape product strategy by defining high-value use cases, sizing opportunities, and translating business needs into product direction.  We partner closely with Product, Operations, Finance, Data Science, Engineering, and other analytics teams to turn those questions into measurable actions.
What you'll do:

• Own ambiguous, high-impact business problems from initial question through recommendation and execution.
• Develop hypotheses and analytical frameworks that turn broad questions into structured, testable analyses.
• Launch new product features and capabilities. 
• Use data to uncover trends, identify root causes, segment behavior, quantify opportunities, and evaluate tradeoffs.
• Write SQL and work with large datasets to independently investigate business questions rather than relying solely on pre-built reporting.
• Build business cases and size opportunities, including financial, operational, customer, and seller impact.
• Partner with Product, Operations, Finance, Data Science, and Engineering to turn insights into changes in products, policies, and processes.

What you'll bring:

• Strong structured problem-solving skills.
• Strong analytical skills, including the ability to interrogate data, recognize patterns, test hypotheses, and distinguish correlation from meaningful business drivers.
• Working proficiency in SQL and comfort independently analyzing large datasets. Experience with visualization or analytical tools is helpful. 
• Strong business judgment and the ability to connect analytical findings to customer, operational, and financial outcomes.
• The ability to move between the details and the bigger picture. 
• Excellent communication skills, particularly the ability to synthesize complex work into concise recommendations for executive audiences.
• A track record of working cross-functionally and influencing teams without direct authority.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.