- Location
- Cebu City, Cebu, Philippines · published
- Type
- Full-time
- Department
- Transportation
- Seniority
- Manager
- Source
- Workable
Description
Overview of the Role
The Process Analyst supports Finance teams by deep-diving into business processes, understanding business requirements, identifying problems and root causes, and recommending fit-for-purpose solutions. The role combines strong analytical capability, attention to detail, documentation and process mapping with practical execution supported by project and change management disciplines.
Working across both project and operational environments, the Process Analyst engages stakeholders, translates business needs into clear requirements, supports solution design and testing, and helps embed improvements. Success requires an organised, collaborative and team-oriented approach, with the ability to manage multiple priorities simultaneously without losing sight of process detail, controls or business outcomes.
Main duties include:
- Gathering and documenting business, functional, and operational requirements.
- Conducting stakeholder interviews, workshops, and discovery sessions.
- Analysing current processes to identify risks, inefficiencies, and improvement opportunities.
- Developing process maps, workflows, SOPs, user guides, and RACI matrices.
- Recommending and implementing process improvement and automation initiatives.
- Supporting solution design, system configuration, and business rule definition.
- Coordinating User Acceptance Testing (UAT), defect tracking, and issue resolution.
- Supporting project delivery through Agile, Waterfall, or hybrid methodologies.
- Providing go-live support, training, change management, and business readiness activities.
- Managing stakeholder communications, project updates, risks, and dependencies.