Professional Services Engineer III

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

The PS Engineer role focuses on developing, evaluating, installing, testing, troubleshooting, and supporting NCR Atleos financial software solutions for ATMs and cash recyclers in customer and internal business environments. This role also provides technical leadership, architectural guidance, and ownership of complex solution deliveries across multiple customer engagements.

Upon acquiring deep expertise in NCR Atleos software solutions, consultants specialize in areas such as multi‑vendor platforms, security, manageability, performance, consumer flows, transaction processing, maintenance (supervisor) operations, and message formats. Specializations may rotate to ensure breadth of knowledge and advanced technical capability.

Candidates are expected to proactively anticipate internal and external customer needs, work effectively in environments with shifting priorities and ambiguity, and maintain a strong commitment to client satisfaction.

Travel will be required throughout Canada, primarily in Toronto and Montreal. Candidates should anticipate travel of approximately 40% to 50% of their time. Initial training may include trips to major Canadian hubs or client locations across the country.

Installation, troubleshooting, and/or software development experience is beneficial; however, this is not a full‑time development role. Some shift work may be required.

Key Areas of Responsibility

Analyze, Install, Configure, Troubleshoot

• Perform functional analysis of requirements to determine implementation effort in customer environments.
• Configure base software and supporting components.
• Conduct unit testing, track issues, and implement updates to meet functional and quality requirements.
• Diagnose and resolve system failures using knowledge of software behavior, system characteristics, and maintenance tools.
• Establish acceptance criteria and quality goals.
• Provide estimates, goals, standards, constraints, and dependencies as input into statements of work and delivery plans.
• Lead the design and delivery of complex, multi‑module or multi‑workstream software solutions.
• Provide architectural guidance and ensure alignment with enterprise standards and best practices.
• Act as the primary technical escalation point for complex or high‑impact issues.

Quality Assurance & End‑to‑End Testing

• Lead analysis and resolution of software issues identified during testing.
• Direct end‑to‑end testing activities across integrated systems and environments.
• Ensure solution quality, performance, and stability prior to customer deployment.

Acceptance, Certification & Pilot Support

• Prepare software for customer and network distribution.
• Ensure installability through software distribution, bare‑metal installations, and local updates.
• Support field teams during lab installations, certifications, and training activities.
• Lead analysis and resolution of issues discovered during customer acceptance testing.
• Conduct technical discovery sessions and define solution architectures for customer certification and pilot efforts.

Production Support

• Provide resolution for production issues escalated from Level 3 Support, including development of hot fixes and execution of integration testing prior to QA delivery.
• Own technical outcomes of major production escalations and drive long‑term corrective actions and stability improvements.

Leadership & Collaboration

• Provide technical leadership and mentorship to other consultants, supporting skill development and solution quality.
• Lead internal knowledge‑sharing sessions, technical reviews, and enablement initiatives.
• Collaborate with engineering, support, and sales teams to provide customer‑driven feedback and influence product direction.
• Contribute to the development of reusable frameworks, tools, and best practices that improve delivery efficiency.
• Support complex customer engagements, including solution scoping, demonstrations, and technical input to proposals.

Basic Requirements

• Bachelor’s degree or equivalent accreditation in computer science, information systems, or a related technical discipline.
• Experience providing technical project leadership and coordinating project resources.
• Experience working with Microsoft operating system technologies, including Windows 10 and Windows 7, with knowledge of hardware drivers, application installation, TCP/IP networking, IIS, remote access, and client/server architectures.
• Experience delivering technical presentations, webinars, and customer‑facing sessions.

Requirements

• ATM or kiosk self‑service industry experience.
• Programming or debugging experience in client applications.
• Familiarity with VB/VB.NET, C++, and C#.
• Advanced knowledge of JavaScript, TypeScript, HTML, and CSS; proficient in Java, C#
• Advanced knowledge of NodeJS, ExpressJS, .NET, AngularJS, Angular, XML
• Advanced knowledge of AngularJS, Angular, HTML, CSS;
• Client application development experience.
• Financial institution or network switch ATM operational experience.
• Experience with CEN XFS ATM software specifications.
• Knowledge of NDC and 912 message formats.
• Experience with proprietary message formats.
• Web services integration experience (WebSphere or IIS).
• Experience using PSA, Confluence, QuickBase.
• Experience with JIRA, Subversion, or similar source control tools.
• Working knowledge of Agile SDLC.

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

The Company has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical requirement, please contact Human Resources via e-mail at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.