Customer Expert

Resumen

We're looking for a Customer Expert. You will be responsible for responding to user inquiries and providing service by attentively addressing their questions regarding documentation, coverage, and loan processing. You will handle sensitive information and resolve situations on the first contact, while staying informed about our client's products and services.

Responsabilidades

Who You Are:

• A language pro with an intermediate to advanced English proficiency to communicate effectively and grow in a global environment.
• A service enthusiast who helps others with ease and style.
• A first-call fixer who solves any situation fast and delivers standout service.
• A knowledge ninja who keeps up with promotions and product updates to give the best advice.
• A positive person who faces every challenge with a good attitude and delivers smart, efficient solutions.
• Someone proactive, responsible, empathetic, and confident, who’s always one step ahead.
• A close listener who captures every detail to ensure nothing slips through the cracks.

Requisitos

Let’s Talk About Benefits:

 

• Earn up to S/2535* through a combination of bonuses designed to reward your performance and commitment:
• LOB bonus of S/150*: An additional monthly incentive linked to the performance of your line of business.
• Performance bonus of up to 15%: Get rewarded for achieving your goals and delivering outstanding results.
• Meal card of S/260*: A monthly allowance to cover your meals and keep your energy up during the workday.
• Loyalty bonus of S/170*: An extra recognition for your consistency, engagement, and long-term commitment.
• Enjoy 2 days off*.
• Score a permanent contract from the 7th month because stability and peace of mind are part of the TOP Team vibe.
• Enjoy consistent pay with full coverage and benefits because we’ve got your back.

*Terms and conditions apply.

 

This Is What Sets Us Apart:

 

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

 

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

 

Make a difference with the TOP Team!