- Salary
- €79+
- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Closing date
- Today
- Source
- CareersPage
Description
Lisbon, Portugal | Onsite | Full-time
Are you fluent in Spanish and English and looking for an exciting career opportunity in Portugal? Join an international customer support team representing a leading global entertainment platform.
The Role
As an Operations Customer Expert, you will be the first point of contact for customers, helping them resolve questions and providing an exceptional customer experience.
Your Responsibilities
Provide professional and empathetic customer support
Assist customers with account management, billing, and technical issues
Provide accurate information about products, services, and features
Identify customer needs and offer effective solutions
Resolve customer inquiries efficiently
Maintain high customer satisfaction and quality standards
Work in a fast-paced, multicultural environment
Requirements
Fluent/native Spanish (Castilian)
English B1+
Excellent communication and interpersonal skills
Customer-focused and problem-solving mindset
Comfortable working with technology and digital platforms
Empathy, adaptability, and attention to detail
Flexibility to work rotational shifts
Language Combinations
Candidates will support one of the following markets:
Castilian + Basque
Castilian + Catalan/Valencian
Castilian + Galician
Salary & Benefits
Without accommodation:
Base salary: €950 gross/month
Holiday allowance: €79.16/month
Christmas allowance: €79.16/month
Meal allowance: €7/day
Total gross cash compensation: approximately €1,262/month
With company accommodation:
Base salary: €776 gross/month
Accommodation benefit: €200/month
Holiday & Christmas allowances
Meal allowance: €7/day
Company accommodation included
Relocation & Accommodation
For eligible candidates:
Furnished accommodation available for up to 14 months
Private room in a company apartment
Kitchen, living room, Wi-Fi and cable TV
Utilities included within reasonable usage
Bed linen, pillows and towels provided
Accommodation generally 20–60 minutes from the workplace
Working Schedule
40 hours per week
8 hours/day + 1-hour lunch break
Rotational shifts, Monday–Sunday
24/7 operational coverage
Nights, weekends and public holidays may be included
Location
Lisbon, Portugal – Onsite
Additional Benefits
Health insurance from the first day
Holiday and Christmas allowances
Paid meal allowance
Portuguese employment contract
Initial 12-month contract
Opportunity for continued employment
Ready to start your new career in Lisbon? Apply now!has context menu