- Location
- Jakarta, ID
- Type
- Contract
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Overview
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.
Responsibilities
Communicate with customers via email
Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.
Qualifications
Basic Requirements
- Bachelor’s degree or equivalent diploma
- Min. 6 months or more work experience in customer service
- Excellent written and verbal communication skills in English
- Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.
- Flexible for shifting schedule and changes along with it.
- English capabilities minimum C1 English First
Preferred Requirements
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Dispute or Fraud handling experience is preferred.
- Strong analytical and research skills
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in Customer Service
- Preferably to have a typing speed of at least 50 words per minute.
Skills
Customer Service