- Location
- Nairobi, Kenya
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Experience
- 2+ years
- Education
- Bachelor
- Source
- Workday
Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities:
- Ensure proactive service visibility by configuring monitoring and alert for both network & service elements and clients’ services and ensuring that monitoring systems and alerting systems support early detection and resolution of network and client service anomalies.
- Proactive customer support by reviewing NMS-generated alerts and tickets, initiating customer outreach to assist with troubleshooting, validate service impact, and coordinate timely resolution of network and service issues.
- Drive SLA adherence through timely alert management, event & incident triage within SLA and coordinated stakeholder engagement during incidents and service degradations.
- Support operational continuity by overseeing real-time tracking and communication of approved service/network planned and emergency changes.
- Safeguard infrastructure access by managing permissions and activity logs for fiber buildings, collocation sites, and data centers.
- Enable informed decision-making through consistent generation of shift handover reports, network health summaries, and ad-hoc operational insights.
- Strengthen incident and problem response by facilitating cross-functional collaboration for root cause analysis and resolution documentation within SLA timelines.
- Promote continuous service improvement by identifying customers and network segments with recurring incidents, conducting trend analysis, and recommending Service Improvement Plans (SIPs) to reduce repeat faults and enhance service reliability.
- Promote vendor accountability by monitoring third-party performance and contributing to structured service reviews and improvement proposals.
- Enhance service transparency by ensuring stakeholders receive accurate and timely updates throughout maintenance windows and recovery processes.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNA Certification (Mandatory)
- CCNP certification. (Added Advantage)
- ITIL V4 Certification
- 2-3 years experience in a ISP technical environment.·
- Experience with network management systems.·
- Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.·
- Knowledge of Network infrastructure and operations would be an added advantage.·
- Attention to detail and ability to work long hours and under pressure with minimum supervision.·
- Excellent fault resolution and analytical skills.·
- Excellent interpersonal, communication and reporting skills.·
- Self-motivated and a team player.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
