Customer Care Agent

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

Join our team as a Customer Care Agent and embark on an exciting journey to deliver exceptional service to customers of a renowned retail supermarket chain. As a valued member of our team, you'll take on a significant responsibility, leveraging your customer service expertise to ensure every interaction leaves a lasting positive improession. 

Don't miss this chance to make a difference and excel in your career!

Key Details:

• Commencing: 05 October 2026
• Fixed Term date: 05 April 2027 with potential to extend
• Part Time: 20-30 hours per week
• Full Time paid training 9.00am - 5.00pm
• Work Hours: Monday to Friday -  8:30am to 6pm Saturday - 8am to 4:30pm  - Sunday 10am to 5pm.
• Location Melbourne CBD: Hybrid working model after training, nesting period and KPI’s achieved.
• Australian Based Role

Key Responsibilities:

• Provide exceptional customer service via inbound and outbound calls.
• Monitor and actively engage with various social media platforms to address customer inquiries
• Swiftly respond to emails, ensuring timely resolutions.
• Identify and address customer needs, crafting win-win solutions.
• Handle administrative tasks with precision and maintain meticulous records.
• Meet and exceed Key Performance Indicators (KPIs).

About You

You are a proactive individual with exceptional verbal and written communication skills. Your attention to detail and time management abilities set you apart, coupled with your proficiency in MS Office and/or Google Suite. If you're driven to provide exceptional service and thrive in a fast-paced environment, we encourage you to apply.

Culture & Benefits:

• Experience a supportive working culture where you'll feel valued every day.
• Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
• Opportunities for career progression with a company committed to your development.

Tech Requirements:

• Smart phone for 2 factor authentication
• Hardwired stable internet connectivity

If you feel like this could be the right role for you, apply now.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.