- Location
- The Beacon, Australia
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Case Worker
The Beacon, Perth WA
Full‑time Permanent
SCHADS Level 5
Why this role matters
At The Beacon, you will be the first point of contact for people seeking safety, stability and support during a vulnerable moment in their lives. The way you welcome someone sets the tone for their entire experience. This role is deeply human and community‑centred, offering the chance to create a safe, calm and inclusive environment from the moment a resident arrives.
You will deliver trauma‑informed, client‑focused support that honours each person’s story and strengths. Your ability to be flexible, adaptable and responsive ensures people feel secure, respected and empowered as they begin their journey toward long‑term stability.
About the role
As a Case Worker, you will provide short‑term crisis case management during the first 21 days of a resident’s stay. You will assess immediate housing, health, mental health, financial and practical needs, tailoring support with to each individual.
You will work collaboratively with internal teams and external partners to coordinate referrals, advocacy and access to housing pathways. The role requires agility, quick thinking and the ability to remain calm and grounded in fast‑paced or crisis situations.
This permanent full‑time position sits within the Emergency Accommodation and Referral Support Service, reporting to the Team Leader: Front of House. Pay is in accordance with a SCHADS Level 5.
How you will make an impact
Provide a safe, calm and welcoming first point of contact for residents
Deliver trauma‑informed, client‑centred and culturally safe support
Assess immediate housing, health, mental health, financial and practical needs
Tailor individual case plans to support client goals
Strengthen community connection through referrals and housing pathway access
Identify and address barriers to income supports and payments
Respond promptly to crisis situations with appropriate strategies
Maintain accurate and confidential case notes, assessments and outcome data
Contribute to a positive, inclusive and collaborative team environment
What you will bring
Relevant qualifications in Social Welfare or Community Services
Experience delivering client‑focused, trauma‑informed support
Ability to remain flexible, adaptable and calm in changing situations
Strong communication skills using clear, plain English
Capacity to build respectful relationships with clients and partners
Understanding of homelessness, its causes and impacts
Experience in welfare or human services
Desirable: A current driver’s licence to support clients with urgent appointments
A current First Aid Certificate
What we offer
As a registered not-for-profit organisation, we offer eligible employee’s meaningful benefits, including:
Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Generous paid parental leave (12 weeks for primary carers)
Purchased leave options (up to 8 weeks)
Five days paid leave annually to experience other Salvation Army programs
Discounted health and fitness programs through Fitness Passport
A supportive, inclusive culture with passionate and dedicated team members
A deeply rewarding role where you can positively influence people’s wellbeing
How to apply
Please submit your resume and a cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
