Client Coordinator

Company Description

 

At Spark Foundry we bring HEAT to brands, Higher Engagement, Affinity and Transaction. Engagement with consumers, customers and stakeholders, affinity with brands, and transactions, that materially impact our client’s businesses. Spark is uniquely positioned to deliver HEAT because we have an aligned set of beliefs that guide how we navigate a changing media landscape, a structure that is designed for total accountability and a repeatable methodology to bake continuous improvement into everything we do.In order to bring this vision to life, we seek alignment around key values from our talent. Diverse thinkers with diverse thinking—what we call Allsorts—are essential to tackle challenges through the lens of different disciplines and perspectives. To succeed at Spark, you must thrive on the belief that great ideas are only great if they work. It’s not enough to be new, cool, or interesting; our solutions must drive business results. You need to embrace both the art and the evidence—right and left brain, imagination and activation, insight and technology in the pursuit of big ideas that are forensically measured. If you are motivated by these values, we welcome you to apply to become a Sparkie.

Job Description

Overview

 

We're looking for a Senior Client Executive to partner with one of Australia’s most established and respected financial services organisations, supporting a diverse portfolio across business, commercial and insurance‑led offerings. The brand operates at scale, with marketing that blends performance‑driven digital activity, transformation and meaningful partnerships.

 

This is a hands‑on, fast‑paced role where you’ll help bring digital ecosystems, performance campaigns and digital/content partnerships to life. Strong client service and stakeholder management sit at the heart of the role, with key responsibilities across managing timelines, coordinating delivery, and ensuring campaigns run smoothly end‑to‑end.

 

Working closely with the client team and a broad group of cross‑functional specialists, you’ll become a trusted day‑to‑day partner to the client - translating digital performance into clear, confident client conversations. You’ll be embedded in a large, collaborative team spanning performance, digital, analytics, investment and partnerships, giving you exposure to how best‑in‑class media solutions are built.

 

With a strong skew toward digital and performance channels, this role plays a critical part in planning and reporting across always‑on activity. It’s ideal for someone who enjoys client interaction, is curious about digital media, and is ready to step into a role that will stretch their skills and accelerate their career, supported by experienced, generous leaders and strong development opportunities.

 

What key accountabilities does this role have? 

• Act as a trusted, responsive day‑to‑day contact for clients, internal teams, and stakeholders
• Partner closely with the the client team and other cross functional to deliver seamless, proactive and high‑quality client service
• Own key timelines and workflows, ensuring briefs, responses and campaigns run smoothly end‑to‑end
• Support client conversations by clearly articulating digital performance, insights and recommendations
• Build strong working relationships by bringing structure, clarity and confidence to every interaction
• Support the planning, delivery and optimisation of digitally led, performance‑focused campaigns, particularly across mid‑to‑lower funnel activity
• Work closely with performance, digital and analytics teams to ensure campaigns are set up for success and optimised against KPIs
• Assist in interpreting results, learning agendas and test‑and‑learn frameworks to continually improve outcomes
• Coordinate reporting that tells a clear story — translating data into insights clients can understand and act on
• Act as a connector across strategy, analytics, digital, investment and partner agencies
• Participate in cross‑functional sessions, weekly WIPs and learning forums to build capability across channels
• Proactively flag risks, opportunities and improvements, contributing to smarter ways of working
• Maintain strong attention to detail across budgets, specs, timelines and deliverables
• Take ownership of your development, leaning into learning opportunities and feedback

What are the key skills and requirements for this role? 

• 2+ years’ experience in a media agency or digital/performance‑focused role, ideally within a fast‑paced, client‑led environment
• Confidence managing campaign delivery, reporting and financial processes end to end
• Strong understanding of digital and performance media, including how campaigns are planned, delivered and evaluated
• Proficiency in Microsoft Excel, PowerPoint and Word
• Experience working with performance data and insights, with the ability to present clear, actionable recommendations to clients
• Solid understanding of the Australian digital media landscape
• Strong organisational skills with the ability to manage multiple campaigns, workstreams and deadlines
• A client‑first mindset, with clear, professional communication skills and comfort working with multiple stakeholders
• A collaborative approach and enjoyment working with cross‑functional specialists
• High numerical accuracy and strong attention to detail
• Curiosity, ambition and a genuine desire to learn, grow and develop
• Excellent analytical skills with the ability to present concise, actionable insights
• Ability to independently manage multiple campaigns and competing priorities
• Solid understanding of the Australian digital media landscape

 

What does life at Spark look like?

We offer progressive flexible working options to everyone at all levels – It’s not a policy. It’s behaviour led and reinforced through our values. Mental health and wellbeing is something we take seriously – It’s championed by our own people internally and is a regular conversation. We have a lot of fun – Even in this virtual world, we are constantly looking at reinventing how we connect with each other.

 

#LI-LJ1

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

 

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

 

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

 

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected]; your personal information will be kept confidential.