Order Management Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:

Customer Supply Chain Order Management Specialist is a pivotal role working directly with the commercial organization, the global supply chain teams and with the supply chain of our key customers to connect the sales and marketing plans into end-to-end solutions and improvements. In this role, you will be responsible for driving the joint value collaboration with strategic customers and overseeing the daily operational execution. You will be supporting the overall E2E Supply Chain process improvement key focus on metric improvement execution planning.

Together with Logistics and our distribution partners you will ensure timely delivery of the right products at the right time towards our customers, drive operational efficiencies and participate in continuous process improvement activities that drive best in class supply chain metrics, cost, service, inventory, and cycle time. By leveraging data analytics and market knowledge, you will support and optimize revenue growth for assigned customers.

The CSC Order Management Specialist is responsible for actively managing order backlog, allocation of inventory based on scheduling priorities, monitoring the logistics execution of our outsourced logistics partner (RCC) but also with our key channel partner. He/she will be in daily contact with internal and external customers and communicate actively on the fulfillment of fulfillment strategies. Continuous process improvement to enable more efficiencies in our end-to-end supply chain to drive improvements in our key metrics cost, service, inventory and cycle time is part of your mindset.

Job Description:

∙      Responsible for the team's commitment to clean order management relative to ensure accuracy of delivery dates, pricing, fulfillment and execution

∙      Monitor to ensure on-time delivery of orders through delivery metrics and partnering with Logistics

∙      Manage and actively publish critical reports on in-stock, on-time in-full deliveries and channel inventory

∙      Day to day backlog management (order scheduling, backlog cancellation, allocation plans, improve overdue backlog, reduce aging backlog, large order management).

∙      Working closely with the RCC to improve logistics services and customer compliance with order policy

∙      Keep driving process changing to improve efficiency and automation to deliver on service metrics (OTIF, Order Aging) and continuous improvement to drive efficiencies on end-to-end supply chain (cost, service, inventory, cycle time)

∙      Work together to create standardization, automation and optimization among projects and processes

∙      AI leveraged, develop digital mindset

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

∙      Minimum 2 years’ experience in supply chain management preferably consumer electronics

∙      Must be proficient in oracle, Kinaxis, SAP or the equivalent system, preferably in order management module

∙      Must be proficient in reading, writing and speaking English

∙      Strong in Excel, Google Sheets, and/or Tableau skills

∙      Drive scalable process change and automation to improve end-to-end supply chain efficiencies and to meet key supply chain metrics in terms of cost, service, inventory, and cycle time. You embrace continuous learning and process improvement

∙      Analytical skills including data evaluation, identification, solution development and implementation

∙      Ability to multitask and prioritize work while keeping outstanding attention to detail

∙      Demonstrate decision-making ability in face of uncertain or incomplete information

∙      Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

Education:

Bachelor’s degree in business, Operations Management, Supply Chain Management, Engineering or similar discipline.

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Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.