Inside Sales Representative (Entry Level)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Join The Potempa Team, powered by CrossCountry Mortgage, known for quality products and exceptional service. Our advanced technology streamlines the home loan process, helping clients achieve their financing goals more efficiently.

The Potempa Team values integrity, transparency, and innovation, and is committed to creating a culture that rewards hard work and dedication. With an Inside Sales Manager guiding career growth, company-sponsored NMLS training, and a lucrative commission structure, team members are empowered to achieve results and reach professional goals. Our goal is to provide employees with the materials and resources to become a successful Loan Officer, putting the needs of our customers first. Collaborative leadership, a supportive team environment, and a success-driven focus make the Potempa Team the ideal place to grow your career. Employees enjoy a casual work environment, catered lunches, and company sponsored activities and sporting events.

If you're ready to be rewarded for your results and join a team that values excellence, apply now and let your ambition pay off.

What We Offer:

• Competitive commission structure.
• Clear growth path.
• Ongoing training and mentorship from industry veterans.
• Recognition programs and performance incentives.

Position Overview:

The Inside Sales Representative guides customers through each step of the loan application process with clear, professional, and engaging phone communication. The Inside Sales Representative works in a dynamic, target driven environment, and consistently meets or exceeds goals, even under challenging market conditions.

Job Responsibilities:

• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.
• Handle UNLIMITED inbound leads and schedule initial appointments.
• Maintain accurate customer and agent information in the CRM system to ensure seamless handoffs and communication.
• Contact potential customers to gather information and schedule appointments with Loan Officers.
• Complete additional tasks and projects assigned by the Branch Manager or Inside Sales Manager to support team goals.

Qualifications and Skills:

• 1+ years of sales experience, preferably in cold calling or sales support, preferred.

• Experience successfully meeting or exceeding performance goals.

• Comfortable handling high call volumes.

• Skilled in building relationships and delivering exceptional customer service.

• Skilled in embracing challenges, identifying opportunities, and taking initiative.

• Excellent communication and collaboration skills.

• Excellent attention to detail.

• Advanced organizational and time management skills to excel in a dynamic environment.

• Proficient in Word, Excel, Outlook, and CRM systems.

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This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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