Job Description Summary

The Pole Quality Manager will own Daily Management of critical, aging Non-Conformity Reports (NCRs) and cross-functional Root Cause Analyses (RCAs).

Job Description

Key Responsibilities

• Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address
• Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs
• Participate in Daily Management of “critical” and “high” aging NCRs, including timely follow up and distribution of new NCRs
• Monitor and escalate NCRs for appropriate assignment/reassignment
• Lead cross-functional RCAs
• Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA)
• Open NCRs for product and service non-conformities raised in Customer Experience (CX) process
• Monitor NCR containment and challenge non-satisfactory NCR containment actions
• Lead trainings for customer-facing teams on Quality processes and tools
• Support ISO 9001 recertification and Pole QMS audits
• Develop Quality Alerts and Quality Moments
• Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs)
• Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes

Required Qualifications

• Bachelor’s degree from an accredited university or college or equivalent experience
• Minimum 5 years of experience in Quality
• Experience working within complex, multi-site, multi-region organizations
• English fluency
• Ability to travel and work in the pole countries as required

Desired Characteristics

• Advanced degree
• Qualified 8D RCA leader
• Strong interpersonal and leadership skills
• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs/projects
• Established project management skills
• Experience working in a global environment

Additional Information