Associate Security Analyst

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

We are looking for a Motivated IAM Operations Engineer with 1–2 years of experience supporting Identity and Access Management (IAM) operations across enterprise environments. Skilled in access provisioning, RBAC, MFA, Active Directory, Entra ID, SailPoint, CyberArk, and IAM operational support. Experienced in handling access requests, onboarding/offboarding activities, IAM queue management, and security governance processes while ensuring compliance with organizational security standards.

Key Responsibilities

• Support daily IAM operations including user provisioning, access requests and account management activities.
• Assist in managing IAM and PAM platforms such as Microsoft Entra ID (Azure AD), SailPoint, CyberArk, and Duo.
• Handle access requests and group modification requests, privileged access requests while ensuring compliance with security policies and RBAC standards.
• Monitor IAM queues, incidents, alerts, and escalations to ensure SLA adherence and timely resolution.
• Support SSO, MFA, Conditional Access, and application onboarding activities.
• Perform regular access reviews, cleanup activities, and audit support tasks for IAM/PAM systems.
• Assist in documenting IAM operational procedures, SOPs, and troubleshooting guides.
• Collaborate with application, infrastructure, and security teams to resolve IAM-related issues.
• Develop basic PowerShell or scripting automations to improve operational efficiency and reduce manual effort.
• Stay updated on IAM, PAM, and security best practices and emerging technologies.
• Required Qualifications
• Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Experience: 1–2 years of experience in IAM Operations, IT Support, Access Management, or Information Security operations.

Technical Skills:

• Basic understanding of IAM concepts such as RBAC, MFA, SSO, authentication, and authorization.
• Hands-on exposure to IAM/PAM tools such as EntraID (Azure AD), SailPoint, CyberArk, or similar platforms.
• Familiarity with Active Directory, user/group management, and access provisioning processes.
• Basic scripting knowledge in PowerShell or Python is preferred.
• Understanding of security and compliance best practices.
• Strong analytical, troubleshooting, and communication skills.

Desired Skills:

• Ability to manage multiple operational tasks and prioritize effectively.
• Strong attention to detail and willingness to learn IAM technologies and processes.
• Good verbal and written communication skills.
• Exposure to ticketing and collaboration tools such as Jira or Confluence is a plus.
• Certifications such as Microsoft SC-300 (preparing/pursuing), Security+, or IAM-related foundational certifications are an added advantage.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].