Customer Service Representative Overnight Opportunities

Are you looking for a role with overnight availability? You could be a great fit for our overnight team! We don't currently have any openings, but we want to hear from you for any future openings that we might have. Apply today if interested!

Whether you come from a background in customer service, retail, hospitality, or another role where helping people is at the heart of what you do, you can be successful here. We're looking for individuals with strong communication skills, a willingness to learn, and a passion for helping others. No specific degree or mortgage experience is required. We'll provide the training, support, and growth opportunities needed to build a career with us.

Not everyone is looking for a traditional Monday-Friday, 9-5 schedule. Because our Customer Service Center operates 24/7, we offer a variety of set shifts, including evenings and schedules with weekdays off. While you'll be assigned one consistent schedule, many of our team members enjoy the benefits that come with a different workweek rhythm, whether that's running errands during off-peak hours, spending time with family, pursuing hobbies, or simply avoiding the standard workweek routine.

About The Role:

As a Customer Service Representative at Veterans United, you'll often be one of the first people callers connect with when they reach out to us. Whether you're answering questions, helping someone find the right resource, or connecting them with another department, you'll play an important role in creating a positive experience from the very first interaction. Every conversation is an opportunity to make someone's day a little easier and ensure they feel heard, supported, and cared for.

Our Customer Service Center isn't your typical call center. It's a fast-paced environment where teamwork, connection, and genuine care for one another are part of the culture. We celebrate wins together, support each other through challenges, and make time to build relationships along the way. If you enjoy helping people, staying busy, and being part of a close-knit team, you'll fit right in.

Here’s a snapshot of what you’d be doing:

• Answering incoming calls and connecting folks to the right department to get them what they need.

• Providing top-notch customer service while answering basic questions about VA loans.

• Juggling tasks like sending emails or instant messages to help quickly resolve issues.

• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

• You'll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.

About You:

• Fast-paced environments are where you thrive and you’re quick to learn and excel.

• You either have a basic understanding of the loan process or the willingness to learn it quickly.

• You’ve got stellar phone skills and know how to make every caller feel valued.

• A solid work ethic drives you to give your best effort in everything you do.

• Dependability, efficiency, and great communication are qualities you bring to every interaction.

About Us:

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity!  If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you.  Come as you are, and together we’ll create something amazing. 

Interested? Apply Today!

Learn more about Veterans United on  Glassdoor and our career site at  vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.