- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Closing date
- Today
- Source
- Vincere
Description
The purpose of the role is to maximize business impact by maximizing customer loyalty. The SDM focusses on a set of high impact customers, including a significant number of Gold accounts. Supreme customer satisfaction is the main goal.
Key Responsibilities
- Managing an excellent relationship with your customers
- Maximize customer loyalty
- Receive regular feedback from customers via NPS survey and ensure a high score
- Help your customers proactively towards a higher level of cyber security
- Discover a significant amount of up and cross sell opportunities
- Finding, developing and implementing impactful innovations internally within SDM team
- Proactively helping the SDM team to a higher level of professionalism by coaching and forming lead role in discussions
- You ensure an excellent relationship with related business teams to support customer
What we are looking for in you:
- Excellent conflict management skills
- Ability to communicate in Japanese and English
- Has thorough understanding of field of expertise (e.g. market/product/service);
- Plans and completes assignments independently without established framework;
- Ability to apply theories, concepts, principles and methodologies to difficult and non-conventional assignments;
- Influences others to accept views/practices and agree/accept new concepts, practices, and approaches;
- Can influence stakeholders inside and outside the organization
Location: Taguig City, Metro Manila – 2 days per week onsite
