Employee Service Coordinator

About the team

You’ll be part of Zillow’s Employee Service Center (ESC) team, a group dedicated to delivering responsive, accurate support that helps employees navigate key moments across their Zillow journey. Working at the center of our people processes, the team partners closely with HR and business teams to coordinate transactions, improve workflows, and create a consistent, positive employee experience at scale. This is a collaborative team that values service, operational excellence, and continuous improvement in how we support our people.

About the role

As an Employee Service Coordinator, you’ll provide advanced HR support through a shared services model, managing complex employee inquiries, coordinating HR transactions and documentation, and helping to optimize HR systems and workflows. This role regularly partners with HR and business teams to ensure timely, accurate service delivery and a consistent, positive employee experience.

You will get to

• Lead resolution of employee inquiries and cases across core HR topics (such as onboarding, benefits, compensation changes, employment verifications, and time off), escalating complex issues appropriately.

• Manage end-to-end processing of HR transactions and time‑sensitive documents in Workday and related HR systems to ensure data accuracy, compliance, and timely completion.

• Monitor and prioritize HR case queues in ServiceNow, track service levels, and flag trends or risks to ESC leadership.

• Partner with HR Business Partners, Payroll, Legal, and other stakeholders to research, resolve, and document non‑standard or sensitive employee matters while maintaining strict confidentiality.

• Analyze recurring questions, errors, and process gaps to recommend improvements and contribute to updates of self‑service content, knowledge articles, and standard operating procedures.

• Support HR programs and operational initiatives (such as cyclical HR processes, audits, and data clean‑up efforts), coordinating tasks and communications across teams.

• Provide peer support and informal coaching to more junior coordinators on procedures, systems navigation, and best practices for delivering a consistent, high‑quality employee experience.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $23.90 - $35.90 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $22.70 - $34.10 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 1+ year of HR-related or HR operations experience supporting employee-facing services and HR transactions.

• Experience working with HR systems such as Workday and case or ticket management tools.

• Experience prioritizing and managing a high volume of requests or transactions in a shared services or service-oriented environment.

• You can work collaboratively in a fast-paced, team-oriented environment while quickly adapting to evolving processes, policies, and technological advancements.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.