Coordinator, Employee Service Centre - Payroll

Job Description

Coordinator, Employee Service Centre Corporate Services-Human Resources 

 

Status: Two (2) Contract Full Time - Up to 6 months

Hiring Range: $75,696.00 - $85,159.00 per annumWork Mode: Hybrid - A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolveWork Mode: Hybrid *see below for more details about this work mode. Location: 7120 Hurontario Street, Mississauga, ONHours of work: 35 hours per week with occasional extended hours during peak periods.

 

 

Make an impact through payroll expertise and exceptional employee service

Are you a payroll professional who takes pride in getting the details right?

 

Peel Region is looking for a knowledgeable and service-focused Coordinator, Employee Service Centre, Payroll to join our Human Resources team for an assignment of up to six months. In this role, you will apply your payroll expertise, analytical skills, and careful attention to detail to support accurate and timely employee transactions, payroll calculations, benefits administration, onboarding, HR policies, and OMERS inquiries.

 

Working within our Employee Service Centre and through the ServiceNow platform, you will help employees navigate important moments in their employment journey. Your work will directly contribute to an employee experience built on timely service, accurate information, care, transparency, and trust.

As part of ONEHR, you will collaborate with HR colleagues and organizational partners to deliver connected, client-centred services. Your contributions will support Peel Region’s People Strategy by strengthening service excellence, operational effectiveness, and an inclusive employee experience.

What’s in it for you?

Although this is a six-month assignment, it offers a meaningful opportunity to:

• Apply and deepen your payroll expertise in a large, complex, unionized public-sector environment
• Gain hands-on experience with a broad range of payroll calculations, employee transactions, benefits, OMERS, and HR service delivery
• Work with leading HR technologies, including Employee Central, Employee Central Payroll, SAP, and ServiceNow
• Build relationships across ONEHR and contribute to services that support employees throughout the organization
• Strengthen your knowledge of collective agreements, employment legislation, payroll regulations, and public-sector practices
• Contribute immediately to high-volume, business-critical work where accuracy and responsiveness matter
• Expand your professional experience while helping create a positive and trusted employee experience
• Join a collaborative team that values inclusion, transparency, care and support, leadership, and practical problem-solving

What you will do

Deliver accurate payroll administration

• Review, process, and analyze employee payroll and HR transactional data in Employee Central and Employee Central Payroll.
• Complete and validate payroll calculations, including premiums, arrears, refunds, and other pay-related adjustments.
• Investigate discrepancies and resolve payroll issues by reviewing employee data, applicable policies, collective agreements, legislative requirements, and supporting documentation.
• Verify that payroll information is complete, accurate, properly authorized, and entered within required timelines.
• Protect the integrity and confidentiality of employee and payroll information.

Process employee transactions

• Manage a range of employee transactions, including new hires, onboarding, employee data changes, transfers, promotions, leaves, and terminations.
• Interpret and apply HR policies, collective agreements, established procedures, and legislative requirements.
• Maintain accurate electronic employee records and ensure supporting documentation is complete.
• Analyze system and employee data to identify and troubleshoot potential transaction or payroll issues.

Support benefits and pension administration

• Process benefit enrolment and changes, including updates related to marital status, dependants, and beneficiaries.
• Calculate benefit arrears, refunds, and related adjustments when required.
• Respond to employee inquiries about benefits and OMERS pension administration.
• Ensure benefit and pension transactions are completed accurately and in accordance with established requirements.

Provide responsive employee service

• Respond to employee and HR inquiries through ServiceNow while meeting established service-level agreements.
• Provide clear, accurate, and respectful guidance on pay, benefits, onboarding, HR policies, and OMERS.
• Review each inquiry carefully, identify the underlying issue, and provide practical and timely solutions.
• Escalate complex or sensitive matters to the appropriate subject matter expert when required.
• Build trust through professional communication, confidentiality, transparency, and follow-through.

Contribute to ONEHR service excellence

• Collaborate with Employee Service Centre colleagues and other HR partners to resolve employee issues and support consistent service delivery.
• Provide SAP and HR system navigation support to employees and HR clients.
• Assist with the development and maintenance of procedures, reference materials, and process documentation.
• Identify opportunities to improve service quality, transaction accuracy, employee communication, and operational efficiency.
• Provide coverage and support to other Coordinators during high-volume and peak periods.

What you bring

Education and experience

• Post-secondary education in Human Resources, Business Administration, Accounting, Payroll Administration, or a related field.
• A minimum of three years of experience processing employee payroll and HR transactional data.
• Demonstrated experience completing, reviewing, and validating payroll calculations.
• Experience working with HR and payroll technology systems.
• Experience supporting employees or clients in a high-volume, service-oriented environment.

Payroll and technical knowledge

• Strong knowledge of payroll administration, payroll calculations, HR transactions, and employee data management.
• Understanding of Canada Revenue Agency requirements, the Employment Standards Act, benefits administration, and OMERS.
• Ability to interpret and apply HR policies, collective agreements, business rules, and established procedures.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong analytical and problem-solving skills, with the ability to identify discrepancies, investigate root causes, and determine appropriate corrective action.
• Exceptional attention to detail and a commitment to producing accurate work.
• Ability to learn and navigate multiple systems while maintaining accurate records.

Service and collaboration

• Strong verbal and written communication skills, with the ability to explain payroll and HR information clearly to diverse audiences.
• Excellent organizational and time-management skills, with the ability to manage competing priorities and meet established deadlines.
• A strong customer-service mindset and the ability to build effective relationships with employees, HR colleagues, and organizational partners.
• Ability to work independently while contributing to a collaborative ONEHR team.
• Sound judgment and a high level of professionalism, confidentiality, tact, and diplomacy.
• Commitment to delivering service that reflects Peel Region’s values of inclusion, transparency, care and support, collaboration, and leadership.

The following would be considered strong assets

• A recognized professional payroll designation
• Experience working in SAP or Employee Central Payroll
• Experience using ServiceNow or another ticket and case-management system
• Experience working in a unionized, multi-agreement, or public-sector environment

 

Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

 

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

 

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

 

Our recruitment process will include video conference technology

 

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

 

Join us in creating a Community for Life

 

At Peel Region, our work supports a healthy, safe, and connected community. Our employees make that possible.

 

Guided by our People Strategy and ONEHR approach, we are building an employee experience where people feel supported, included, and empowered to contribute. If you are a payroll professional who combines technical knowledge with accuracy, care, and a commitment to service, this assignment is an opportunity to make an immediate and meaningful contribution.

 

Bring your payroll expertise to Peel Region and help ensure every employee interaction is handled with accuracy, professionalism, and care.

 

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

  

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

 

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

 

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.