PMO Analyst

What You'll Do

At Avalara, we exist to make tax compliance simple and automatic for businesses everywhere. As a PMO Analyst, you will play a critical role in this mission by helping Avalara start customer projects with the right information, documentation, and operational setup in place before kickoff. This role improves handoffs between sales, Professional Services, and delivery teams by making sure project records, statements of work, internal requests, and setup steps are complete and accurate. By reducing delays and rework before project start dates, the role helps teams deliver a smoother customer experience and supports stronger operational consistency across Professional Services. The PMO Analyst maintains continuity for operational support, documentation, request tracking, and cross-functional coordination as the team replaces an outgoing analyst. The role helps Professional Services improve sales-to-invoicing support and strengthen process consistency so delivery teams can move customer work forward with accuracy, speed, and less friction.

What Your Responsibilities Will Be

• Create, organize, and maintain Professional Services documentation so implementation teams have accurate materials before customer project kickoff.
• Enter and validate key project data in internal systems to support accurate tracking, reporting, and downstream handoffs.
• Set up customer projects for implementation teams by confirming required information, documentation, and operational steps are complete before start dates.
• Support assigned product lines from sales through invoicing by coordinating required documentation, requests, and system updates.
• Create standard statements of work using approved templates and established internal processes.
• Monitor sales request queues and route, update, or resolve requests within defined process expectations.
• Follow Professional Services processes and procedures to support consistent project setup and operational execution.
• Conduct customer welcome calls to confirm kickoff readiness, set expectations, and support a smooth transition into implementation.
• Use automation and artificial intelligence tools to improve process consistency, reduce manual work, and increase the speed and accuracy of Professional Services operations.

What You’ll Need To Be Successful

Qualifications

• Bachelor of Science in Computer Science or Engineering.
• 2–4 years of experience in project coordination, operations support, professional services, sales operations, or a related role.
• Experience using Salesforce to enter, maintain, and track operational or customer project data.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Experience using approved automation or artificial intelligence tools to improve process accuracy, reduce manual work, create reusable workflows, or support operational consistency.
• Ability to follow defined processes, manage multiple requests, and maintain accurate documentation.
• Strong written and verbal communication skills.

12-Month Success Signals

• Customer projects are consistently set up with accurate information, complete documentation, and required operational steps before kickoff.
• Sales request queues are monitored, updated, and routed within expected timeframes.
• Statements of work and project documentation are completed accurately with minimal rework.
• Internal systems contain accurate project data that supports reporting, tracking, invoicing, and implementation handoffs.
• Automation and artificial intelligence opportunities are identified and applied to reduce manual steps, improve consistency, and increase operational speed.

Bar Raiser Expectations

At Avalara TCO, a Bar Raiser is someone who improves the average performance of the team by their presence.

Bar Raisers:

• Hold themselves and others to high standards of quality, ownership, and accountability.
• Demonstrate strong judgment in decision-making, especially when tradeoffs affect customers or scale.
• Raise the performance of those around them through coaching, feedback, and example.
• Simplify complexity and drive measurable business outcomes.
• Challenge assumptions respectfully and bring data into conversations.
• Leave every team, process, or system stronger than they found it.

Being a Bar Raiser is not about tenure or title. It is about consistently improving talent density, execution quality, and business impact. At Avalara, we hire and promote only individuals who raise the bar — never those who merely meet it.

AI Bar Raiser Expectations

Avalara is an AI-first company. Therefore, every role must raise the bar on how AI is applied to create measurable business impact.

An AI Bar Raiser:

• Demonstrates applied AI capability — not just familiarity with tools.
• Uses AI to materially improve speed, quality, insight, automation, or scale.
• Identifies meaningful AI opportunities tied to revenue, efficiency, customer experience, or risk reduction.
• Applies AI responsibly, securely, and ethically.
• Shares AI best practices and helps elevate the AI capability of others.

For this role, the Project Management Office (PMO) Analyst - Professional Services uses approved artificial intelligence and automation tools to improve project setup, documentation accuracy, sales request queue handling, and sales-to-invoicing workflows. The analyst creates reusable prompts, templates, and lightweight process improvements that reduce rework, improve data quality, and help Professional Services teams prepare customer projects before kickoff. The analyst shares effective practices with peers and tracks improvements in speed, accuracy, or consistency where possible.

As an individual contributor, this role must:

• Demonstrate high personal ownership and execution excellence.
• Continuously develop technical, functional, and AI capabilities.
• Use AI in ways that improve outcomes — not just convenience.
• Proactively share learning and raise peer capability.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.