Account Manager

Job Description

As an Account Manager within Epsilon’s Audience Media team, you will play a key role in the planning, execution, and delivery of Epsilon Digital (DMS) campaigns, working closely with internal partners and specialists. This role combines client partnership, strategic media support, and campaign delivery, with clear exposure to commercial growth and planning responsibilities.

You will act as a day-to-day partner for internal teams, supporting the development of media recommendations, audience strategies, and campaign execution that help position Epsilon as a trusted, high value partner for clients.

Responsibilities

• Serve as the main point of contact for day‑to‑day client and agency communications, owning client satisfaction and delivery quality.
• Support the strategic development and execution of Epsilon Digital (DMS) campaigns, contributing to media recommendations, audience strategy, and media flow planning.
• Interpret client briefs in order to develop comprehensive omnichannel media plans
• Manage campaigns end‑to‑end, from brief through activation, optimisation, reporting, and post‑campaign insights.
• Work closely with teams across client services, operations, creative, and third‑party partners to ensure campaigns are delivered accurately, on time, and to brief.
• Build strong relationships with key internal partners, ensuring a seamless and collaborative working model.
• Support account growth working alongside Senior Account Managers.
• Own day‑to‑day reporting, weekly updates, campaign analysis, and support finance and operational processes.

Qualifications

• A Bachelors Degree
• 5+ years with increasing levels of responsibility within an agency or media company
• 3+ years of experience in digital media planning or media strategy
• Strong knowledge of media landscape in Singapore and SEA
• Strong analytical thinking and mathematical skills
• Highly experienced in Programmatic and working with a large variety of digital partners and channels
• Proven track record of top performance measured against business growth, revenue, and other variables
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Excellent communication and writing skills
• Be extremely thorough, have the ability to prioritize and manage time efficiently among multiple client campaigns and daily tasks, and be able to work effectively under pressure
• Ability to navigate complex client needs as well as internal dynamics

 

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Because you Matter

• Time to Recharge: 20 paid holidays, flexible work arrangements
• Family Well-Being: Childcare and family care leave, Comprehensive employee and dependents medical coverage
• Extra Perks: Hybrid work arrangements, professional development, employee recognition, employee assistance programmes (health coaching and counselling)

Epsilon is an Equal Opportunity Employer. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership, religion or belief.

 

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