Fitness Front Desk Attendant

Description

Founded in 1894, The Washington Golf and Country Club (WGCC) is one of the nation's most historic and distinguished private clubs. With a beautiful view loverlooking the D.C. skyline, WGCC is known for its tradition of excellence, warm community, and exceptional member and employee experiences. 

Our Fitness Center is a vibrant hub of health and wellness, and we're looking for a Front Desk Attendant to help ensure every member experience begins with a warm welcome and exceptional service. 

The Front Desk Attendant will supervise and provide reception and administrative support with emphasis on the front entrance/front desk by transferring calls, directing members and guests to areas of the Club and handling special requests exceeding expectations of the membership; also responsible for enforcing the policies and procedures of the Club on a consistent basis, programming the Signera, editing and posting to website and setting up functions in the website and making reservations; coordinating blast emails and creating/communicating special events flyers. If you are passionate about fitness, hospitality, and creating positive member experiences, we'd love for you to apply to be a part of the WGCC team- where tradition meets wellness and every day brings the opportunity to make a difference!

Responsibilities

•  Scheduling and staffing the coverage of the front desk reception area. 
•  Greet all members and guests with a friendly, cheerful and helpful attitude and in an efficient manner
•  Provide excellent customer service
•  Accurately plan, schedule and record all reservations required for member events and dining; provide required reservation list for dinner, lunch and/or events and follow up accurately and in a timely manner to fulfill requests by confirming all reservations either by calling or emailing appropriate member and communicate reservation numbers, special requests and details to Food & Beverage team
•  Post and communicate all Club information regarding dining and special events in the various forms currently available; e.g. Website, Event Board, Media Board and Poster Boards – Maintaining member website as desired in the manner the Club has put in place, includes daily maintenance and updating such as dining reservations, updating website member directory, creating/sending email blasts, posting articles, menus hyperlinks, etc.
•  Maintain current presentations for lobby display which may include creating promotional flyers for Club events and posting them in appropriate areas
•  Knowledge of upcoming events and dining as to encourage members to participate in Club events and dining (cross-referencing when taking a reservation).
•  Support Member Services Coordinator as requested as well as other Departments; such as, Accounting during seasonal and billing deadlines (specifically inputting chits and executing billing statements)
•  Perform various administrative duties as needed
•  Maintain overall appearance of front desk and coat room in appropriate manner (uncluttered)
•  Distribute incoming mail
•  Operate office equipment, telephone system, etc. and order office supplies and maintain appropriate inventory as required
•  Contact repair service for any malfunctions of office machines
•  Responds promptly to member/guest needs, solicits member feedback to improve services, meet deadlines
•  Speaks clearly, listens and gets clarification, responds positively to questions, practices diplomacy when needed
•  Contributes to building a positive team spirit; puts success of team above own interests
•  Transfer calls according to standard operating procedures
•  Treats members/guests and fellow employees with respect, keeps commitments, works with integrity and ethically upholds organizational values
•  Other duties as assigned

Requirements

•  HS Diploma or GED 
•  Experience that is directly related to the duties and responsibilities specified
•  Or any similar combination of education and experience
•  Demonstrated polished, professional appearance and presentation
•  Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
•  Ability to have flexibility in hours/days of work and be responsible for desk coverage during operating hours
•  Ability to enforce policies while maintaining a high professional demeanor
•  Ability to maintain quality and safety standards
•  Strong computer skills required to work with the following programs: Outlook, Excel, Word, PowerPoint, Website management and Jonas
•  Excellent administrative and mathematical skills
•  Strong reasoning ability and critical thinking skills
•  Demonstrated strong oral and written communication skills to a wide variety of constituents
•  Excellent interpersonal/relationship-building skills
•  Proven record of providing excellent internal and external customer service

Physical Demands and Work Environment

•  Must be able to sit, stand, walk, squat, kneel, reach, bend, stoop, twist, climb, walk on rough ground and lift up to 10 pounds
•  Must be able to handle hot and cold interior and exterior conditions
•  Independent mobility