- Location
- GBR Manchester, United Kingdom
- Workplace
- Hybrid, Onsite
- Type
- Full-time
- Source
- Workday
Description
This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
Manage and respond to FM enquiries across phone, email, and digital channels
Resolve complaints and feedback at first contact or escalate appropriately
Collaborate with internal teams to troubleshoot and resolve service issues
Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
Support daily routines and contribute to continuous service improvement
What We Look For
Clear and confident communication skills
Strong time management and multitasking abilities
Experience in fast-paced environments and B2B customer service
A collaborative mindset and solution-oriented approach
Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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