Senior Claims Advocate

Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Risk Consulting team at Marsh. This role can be based in Lisbon. This is a hybrid role that has a requirement of working at least three days a week in the office.

 We will count on you to:

• Develop and implement effective strategies in the approach to each claim and its resolution, with a focus on efficiency and client satisfaction.

• Analyze each claim case in detail, identifying its particularities;

• Analyze with rigor and efficiency the documentation provided documentation;

• Actively collaborate with all parties involved (client, insurers, experts, etc.) in order to optimize results;

• Act as a team and in close coordination with other areas of the company, ensuring an integrated and efficient approach;

• Manage a portfolio of complex claims, in all its phases, until their final resolution;

• Provide expert advice to our clients;

• Ensure accurate and up-to-date records of all processes and documentation.

 What you need to have: 

• Degree preferably in Law, Management or similar;

• Relevant professional experience in claims management;

• Strong verbal and written communication skills in English (C1/C2) and Portuguese; 

• Strong analytical and problem-solving skills;

• Excellent communication and negotiation skills;

• Autonomy, proactivity and a sense of responsibility;

• Strong knowledge of Microsoft Office tools; 

• Good time management and task prioritization;

• Strong sense of urgency with excellent client service orientation;

• Experience in the fields of Material Damage, Business Interruption, Liability, Cyber, D&O, among others.

What makes you stand out?

• Commitment to providing exceptional service to clients, ensuring that their needs are met throughout the entire claim process;

• Strong communication skills, both verbal and written, enabling effective collaboration with internal teams, clients, and other external stakeholders;

• Good verbal and written communication skills in Spanish;

• Background in the insurance sector, with the ability to deal with complex cases;

• Ability to thrive in a dynamic environment, managing priorities and adapting to each circumstance;

• Dedication to continuous learning and staying up-to-date on industry trends and best practices;

• Ability to question and propose creative solutions to complex problems;

• Commitment to the highest standards of conduct and transparency.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders;

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities;

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.