Store Operations Manager

Location Address:

Number of Openings:

Pay:

Job Posting Description:

This position is on-site #LI-Onsite.

Do you have a passion for customers, their occasions and beverage alcohol? In this LCBO store leadership role, and reporting to the Store Manager, you'll build a robust store team. Every day you'll drive store results and champion responsible retailing.

Come join the LCBO team!

The Role

• You will deliver remarkable experiences as the trusted destination for the world's wines, beers and spirits.

• You will drive the customer experience in store by developing a customer-first team mentality in the store's operation and program execution.

• You will mentor and coach a diverse store team to achieve key store objectives.

• You will lead all operational responsibilities at the store including budgeting, scheduling, ordering, cycle counts, merchandising, inventory management.

• You will uphold social responsibility practices including participation in local events and leading donation campaigns.

• You will oversee facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and human resources.

About You!

• French-language proficiency is considered an asset.

• You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.

• You bring a customer-centric attitude. You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good.

• You enjoy providing feedback, empowering people, and mentoring in the moment. You are capable of magnificent execution in your store.

• You know your store numbers. You forecast and analyze sales and expenses. You build a plan to engage the team and grow the business.

• Your skills span customer service, inventory management, financial management, merchandising, retail sales and human resources.

• High school graduate or bring the equivalent experience.

• You are proficient with internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web-based ordering and Workforce Management.

• Experience leading unionized employees is a bonus.

• A college diploma, certificate or university degree in business or retail management is a bonus.

• Flexible Schedule Required: You must be available to work a flexible schedule to support our retail operations. This includes scheduling primarily for evening and weekend shifts.

We offer a comprehensive suite of benefits including:

• Health/Dental Benefits

• Access to an Employee & Family Assistance Program

• Defined Benefit Pension

• Discounts on products and services via Workperks

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. When you select “Easy Apply”, your personal information will be collected through LinkedIn and shared with the LCBO in accordance with the LinkedIn User Agreement.

If you wish to apply without sharing your personal information with LinkedIn, please visit the LCBO Careers website. If you have any questions regarding the LCBO’s collection and use of personal information, please refer to the LCBO Customer Privacy Notice, or contact the Freedom of Information and Privacy Office at:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

Telephone: 416 864-2462

E-mail: [email protected]    

Work Hours:

Union / Non-Union:

Job Posting End Date:

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.