Spa Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

BASIC PURPOSE:

To maintain high standard of cleanliness and hygiene in all aspects of the spa operation, assisting the therapist in setting & clearing up the treatment room and assist the guests in professional and helpful manner when required.

ESSENTIAL FUNCTIONS:

            1.  Respond to all interactions in an efficient, courteous and professional manner

     to achieve maximum customer satisfaction and comfort.

            2.  Comply with all Four Seasons’ policies and procedures.

            3.  Set-up and maintain spa including refreshments, changing area, treatment

                 rooms  and relaxation area. Clean and set up treatment rooms as per

                 standard of a treatment.

            4.  Handle all guest interactions with the highest level of hospitality

     and professionalism, accommodating special requests whenever possible;

     resolve customer complaints; assist customers in all inquiries in connection

     with spa services.

           5.  Assist guest to their appointments as they relate to the Spa services.

           6.  Work harmoniously and professionally with co-workers and supervisors.

           7.  Assist guests with use and set-up of Spa facilities.

           8.  Assist staff in cleaning and clearing up all work areas at all time.

           9.  Check and follow up on the repair and maintenance of the spa.

         10.  Maintain par levels of spa linen at all times.

         11.  Retrieve, deliver, and store/set-up products from purchasing.

         12.  Clean and stock walkway area, pantries, office of the spa.

         13.  Ensure all equipment is in safe condition and in working order.

   14.  Adheres to the Lodge’s code of conduct and grooming & hygiene standards.

   15.  Is seen as working hands-on, assists colleagues in crunch times; Walks the talk.

   16.  Actively participates in briefings and meetings.

  

17.  Maintains a clean and orderly work area and promotes a safe

       working environment.

18.  Performs any additional duties as assigned.

19.  Is proficient in the use of the reservations software.

20.  Identifies and reports facility maintenance issues and equipment related

       problems immediately to manager.