Director of Operations

Established, family-owned multifamily owner-operator is seeking an experienced Director of Operations to oversee a diverse conventional portfolio of approximately 3,000 units throughout the Greater Philadelphia and South Jersey markets. This portfolio includes a mix of large apartment communities and smaller clustered properties, offering an exciting opportunity for a highly operational, hands-on leader who thrives in a fast-paced owner-operator environment.

Reporting directly to the COO and ownership, this role offers unmatched visibility, autonomy, and the ability to directly impact portfolio performance. Unlike highly layered institutional organizations, this company values initiative, accountability, and an ownership mentality. The ideal candidate is someone who proactively identifies operational challenges, drives solutions independently, and treats every asset as if it were their own investment.

This is an exceptional opportunity for a Regional Manager looking to take the next step who enjoys being in the field, leading teams, improving operations, and building long-term value across a growing multifamily portfolio.

Director of Operations Responsibilities

• Oversee daily operations for a conventional multifamily portfolio across Greater Philadelphia and South Jersey
• Directly manage and mentor approximately 10 onsite Property Managers and community teams
• Drive property performance through occupancy, delinquency management, expense control, resident retention, and operational efficiency
• Conduct regular site visits to identify operational issues, maintenance concerns, staffing gaps, curb appeal deficiencies, and leasing challenges before escalation
• Partner with Property Managers and Maintenance Supervisors to improve property operations, team performance, and resident satisfaction
• Review, analyze, and adjust annual operating budgets while monitoring monthly financial performance against budget goals
• Ensure timely rent collections, accurate financial reporting, and adherence to company policies and procedures
• Collaborate with ownership and corporate leadership on capital improvements, operational initiatives, and portfolio strategy
• Oversee vendor relationships, contract work, preventative maintenance programs, and property inspections
• Support hiring, training, coaching, performance management, and employee development for onsite teams
• Assist with resident relations, legal matters, maintenance escalations, staffing challenges, and operational problem-solving
• Work closely with marketing and onsite teams to maximize leasing traffic, occupancy, and community reputation
• Ensure compliance with safety initiatives, company standards, and operational best practices
• Participate in weekly in-office operations meetings with leadership and corporate support teams

Ideal Candidate Profile

• 3+ years of Regional Property Manager experience overseeing multiple conventional multifamily communities
• Strong leadership, team development, communication, budgeting, and financial reporting skills
• Proven experience managing Property Managers and onsite operations across multiple sites
• A proactive, solutions-oriented mindset with the ability to independently identify and resolve operational challenges
• Experience in owner-operator environments strongly preferred
• Ability to balance strong team relationships with accountability and performance expectations
• Excellent organizational, operational, and time management skills
• Knowledge of maintenance operations, capital projects, leasing, collections, and resident relations
• Candidates coming from smaller owner-operator organizations — or those who have successfully transitioned from institutional environments into more entrepreneurial cultures — will thrive in this role.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and multifamily experience
• 7–10+ years of multifamily property management experience strongly preferred
• Conventional multifamily experience required
• ARM, CAM, CAPS, CPM, MPM, or RMP designations are a plus
• Property Manager License and/or Real Estate License required where applicable by state or local law
• Must be comfortable with frequent regional travel and field-based oversight
• Availability for emergency/on-call situations as needed

Compensation & Culture

• This company offers the stability and support of an established organization while maintaining the agility and culture of a true owner-operator.
• Regional Managers have direct access to ownership and are supported by an experienced corporate team including accounting, HR/payroll, capital improvements, and marketing leadership.
• The culture rewards accountability, initiative, operational excellence, and people who take ownership of results.

Schedule & Flexibility

• Hybrid structure with one required in-office day per week
• Field-based role with approximately 60–80% travel throughout the portfolio
• Standard Monday–Friday schedule with flexibility based on operational needs
• If you are a driven multifamily leader who thrives in a hands-on environment and wants the opportunity to make a visible impact within a growing owner-operated organization, this is an outstanding next step in your career.

Apply today for immediate consideration or reach out to Sam Brockwell to learn more!
(919) 752-5899
[email protected]

This is a hybrid role based in the Greater Philadelphia/South Jersey region.