- Location
- USA - Majestic, United States of America · Charlotte, NC
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Transportation
- Seniority
- Manager
- Experience
- 5+ years
- Education
- Bachelor
- Visa
- Not sponsored
- Closing date
- Jul 3, 2026
- Source
- Workday
Description
Responsibilities:
- Lead and manage multiple delivery teams responsible for an enterprise appointment scheduling product across client and internal platforms
- Supervise, coach, and develop a team of approximately 6–7 direct reports, including full-time, contractor, and offshore resources
- Oversee end-to-end software delivery, ensuring alignment with business priorities, timelines, and quality standards
- Drive resolution of production defects, incidents, and major outages, including root cause analysis and prevention strategies
- Partner with business stakeholders to understand product usage, define enhancements, and align delivery with strategic direction
- Ensure adherence to established development processes, engineering best practices, and information security standards
- Leverage strong technical expertise (e.g., cloud platforms, APIs, batch processing) to guide decision-making and support the team
- Monitor and report on service delivery metrics, availability, and overall system performance
- Identify and implement continuous improvement opportunities across delivery processes and team operations
- Collaborate cross-functionally with engineering, product, and IT teams to enhance system reliability, scalability, and user experience
Education & Experience:
- Undergraduate degree or equivalent combination of training and experience; graduate degree preferred
- Minimum of 8 years of relevant technology experience, including at least 5 years in delivery or project leadership roles
- Experience leading agile teams delivering enterprise-level software products
- Strong technical background with experience in modern architectures, cloud technologies (e.g., AWS), or distributed systems
- Proven ability to manage production systems, including incident response and operational support
- Demonstrated success in leading and developing diverse, high-performing teams
- Ability to effectively partner with business stakeholders and translate technical concepts into business value
- Strong problem-solving, communication, and organizational skills
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.