Manager, IT Delivery

Responsibilities:

• Lead end-to-end delivery of AI-driven technology solutions aligned to Workplace Service ReImagined program objectives
• Manage and develop a high-performing US-based technology team while coordinating across global teams and external partners
• Drive stakeholder engagement with senior leadership, product owners, CDAO, and vendor partners to align priorities and outcomes
• Oversee program execution, ensuring delivery of measurable business outcomes tied to call center modernization
• Manage program resources, including capacity planning, staffing adjustments, and team effectiveness
• Own budget oversight, including maintaining 2026 funding and supporting planning efforts for 2027 budget needs
• Facilitate clear and consistent communication through updates, reporting, and leadership presentations
• Adapt to shifting priorities and evolving program demands while maintaining delivery momentum
• Partner with business and product teams to align on strategy, roadmap, and execution priorities
• Foster a collaborative, inclusive, and high-performing team environment focused on continuous improvement

Education & Experience:

• Minimum of eight years related work experience, with at least five years of project management experience
• Undergraduate degree or equivalent combination of training and experience; graduate degree preferred
• Experience leading complex technology delivery programs, preferably within financial services or call center environments
• Proven ability to manage cross-functional teams, including global and vendor resources
• Strong program and project management skills with the ability to manage multiple priorities simultaneously
• Experience managing budgets, resources, and delivery timelines
• Familiarity with AI-driven platforms, digital transformation, or customer experience technologies preferred
• Strong communication and stakeholder management skills, with experience engaging senior leadership
• Demonstrated adaptability and problem-solving in fast-paced, dynamic environments

Special Factors:

• No sponsorship or relocation assistance available
• Minimal travel as needed based on business priorities
• For questions about this role, please reach out to Janerra Ward

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.