Director Information Technology II

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Information Technology II

What does a successful Director Information Technology do at FISERV ?

As a Director Information Technology, you will be responsible to effectively support the business and project teams on requirements gathering, designing, analysing and documentation writing that contributes to the development of optimal solutions. You will be mentoring a set of business analysts, review and enhance the solutions offered by them. A solution architect will lead the entire solution activities for Merchant Acquiring Technology landscape.

What will you do:

• Providing quality deliverables across the following key work elements: Requirements elicitation Use Case Definition Process Mapping Creation of data flow diagrams, BPMN diagrams, workflow diagrams Functional Design definition and Test Scope Definition.

• Work with our product or client organizations to ensure we retain core integrity in the solution, and that the enhancements, applications, and localizations that you design fit with our overall strategy.

• Translate business requirements into clear and concise user stories, system requirements and technical specifications, ensuring alignment with project goals and objectives.

• Identify and resolve potential conflicts or issues that may arise during the project lifecycle, ensuring effective communication between business stakeholders and technical teams.

• Actively participate in Solution Review sessions and brainstorming activities to generate innovative ideas and solutions for complex business challenges.

• Stay updated with industry trends, best practices and emerging technologies to recommend advancement in technology solutions.

What will you need to know:    

• Deep knowledge in Merchant Acquiring domain.

• 15+ years of practical experience in client facing business analysis and works independently in complex situations and tasks

• Experience of working on key proposals and presentations to potential clients.

• An ability to look holistically across technology, people, process, and data when defining solutions.

• Create user stories with acceptance criteria, responsible for creating various user flow diagrams and data flow programs.

• Proficient in documentation and communication.

• A requirement-driven (not solution-driven) attitude to Business Analysis

• Strong understanding of various business analysis methodologies, tools and techniques.

• Great people skills – you will be working with a variety of technical, business and product personnel at junior, mid and senior levels of the organization.

• Have demonstrated experience in Business Analysis (product/solution definition preferred)

• Be a self-starter, and work well in a team.

• Have the following technical skills: Proficient Microsoft Office User (Word, Excel, PowerPoint, Visio) Proficient in the use of Confluence and Jira Agile delivery tools Proficient in the use of Microsoft Vision

• Have managed a team of 5+ Business Analyst.

• Bachelor’s Degree or equivalent work experience and/or Certifications.

What would be great to have:

• Excellent Communication Skills.

• Knowledge of card payment domain.

• Experience with Agile Methodology.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.