Senior Analyst Customer Success

Job Description

 

About Business Unit:

 

The Customer Success team spearheads Epsilon's efforts to drive client adoption of our platforms and deliver measurable business value from investments made. The team works with key decision-makers on the client-side to Dicover emerging needs and advises on ways in which Epsilon's platform suite can help. Our efforts are focused on driving higher customer satisfaction, revenue retention and the creation of growth opportunities within existing clients.

 

About The Role:

 

We are seeking a Senior Analyst to partner closely with client-facing Client Success leads to drive data-driven insights across Epsilon client engagements, particularly in the Loyalty and Customer Data Platform (CDP) space.

This role focuses on deep analytical exploration of client data to uncover opportunities for improving loyalty programs, CRM effectiveness, and overall customer lifecycle performance. The analyst will translate complex data into actionable insights that directly align with Epsilon’s capabilities and drive measurable business outcomes.

In addition, the role involves designing, developing, and maintaining automated reporting frameworks to track topline account performance and enable proactive, insight-led client conversations.

 

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Partner with Client Success leads to perform deep, data-driven analysis of client accounts in the loyalty and CDP domain
• Find opportunities to optimize client loyalty programs, CRM strategies, and customer lifecycle performance
• Design, develop, and maintain automated reports and dashboards to track key performance metrics across accounts
• Perform exploratory data analysis (EDA) to identify trends, patterns, and actionable insights
• Conduct hypothesis testing and validate statistically significant findings
• Translate analytical outputs into compelling data stories tailored for diverse stakeholder groups
• Build visually impactful dashboards and reports using BI tools
• Present insights and recommendations to stakeholders in a clear, structured manner
• Leverage Epsilon capabilities to connect insights with business solutions
• Work with large datasets using modern platforms like DataBricks, BigQuery, Redshift

Qualifications

Knowledge, Skills and Abilities

• Strong proficiency in SQL and relational databases
• Understanding of data warehousing and ETL
• Proficiency in Python
• Familiarity with DataBricks, BigQuery, Redshift
• Analytical and problem-solving capabilities
• Ability to derive insights from complex datasets
• Storytelling and communication skills
• Ability to clearly articulate to technical and non-technical audiences
• Understanding of marketing metrics and customer lifecycle

Educational Experience

• Bachelor’s degree in a quantitative discipline
• 3–5 years of experience in data analytics

Preferred Qualifications

• Experience with BI tools such as Power BI or Tableau
• Experience in marketing or loyalty analytics

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.