Principal Platform Product Manager, Payment

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities:

Platform Strategy & Vision 

• Define and maintain the platform product strategy, roadmap, and business value metrics. 

• Align platform investments with enterprise priorities, customer experience goals, and technology modernization initiatives. 

• Identify opportunities to consolidate capabilities, reduce duplication, and improve scalability across domains. 

• Drive adoption of platform services and shared capabilities across engineering and business teams. 

Product Ownership 

• Own the lifecycle of platform products and services from ideation through retirement. 

• Prioritize platform features, technical enablers, APIs, integrations, automation, and operational improvements. 

• Maintain and communicate product roadmaps, release plans, and platform adoption strategies. 

• Translate business and operational needs into actionable platform requirements and backlog items. 

Stakeholder Management 

• Partner closely with engineering, enterprise architecture, security, operations, infrastructure, data, and business stakeholders. 

• Serve as the primary liaison between platform engineering teams and consuming product/application teams. 

• Facilitate cross-functional alignment on platform standards, service levels, integration patterns, and operating models. 

Agile & Delivery Leadership 

• Lead backlog prioritization and platform delivery planning within Agile product teams. 

• Establish measurable OKRs, KPIs, and platform success metrics. 

• Support continuous delivery, DevOps, and product operating model practices. 

• Balance strategic platform investments with operational support and technical debt reduction. 

Platform Operations & Governance 

• Define platform service models, support expectations, and operational readiness requirements. 

• Monitor platform health, reliability, scalability, security, and performance metrics. 

• Participate in incident management, escalation processes, and operational governance reviews. 

• Drive platform lifecycle management including modernization, deprecation, and migration planning. 

  Developer & Consumer Experience 

• Improve developer productivity through self-service capabilities, APIs, automation, and documentation. 

• Advocate for platform usability, discoverability, and adoption. 

• Gather feedback from consuming teams to continuously enhance platform capabilities. 

Key Competencies 

• Strategic Thinking 

• Product Ownership 

• Platform Mindset 

• Systems Thinking 

• Technical Acumen 

• Agile Delivery Leadership 

• Stakeholder Influence 

• Operational Excellence 

• Data-Driven Decision Making 

• Communication & Executive Presence 

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.