Project Manager

Job Purpose

Job Purpose

The Project Manager is responsible for planning, coordinating, and delivering localization projects across multiple client accounts. Working under the supervision of a Program Manager, the role ensures projects are completed on time, within budget, and at the required quality standards while maintaining strong client relationships.

The Project Manager acts as a primary client contact, manages project quotes and workflows, coordinates cross-functional teams (such as Language Delivery, Technical Services, and QA), and oversees project execution from initiation to completion. The role also involves risk management, reporting, process improvements, and supporting account growth, while ensuring client satisfaction and adherence to internal and ISO standards.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

• Manage localization projects from quotation through delivery, ensuring deadlines, budgets, and quality standards are met.
• Act as the primary point of contact for clients, addressing requests, questions, and issues in a timely and professional manner.
• Coordinate cross-functional teams including Language Delivery, Technical Services, QA, and Supply Chain to ensure smooth project execution.
• Prepare and update project quotes, schedules, budgets, and workflows based on project requirements.
• Identify and manage production risks, implementing mitigation actions when necessary.
• Monitor project progress and provide status updates, reporting, and post-mortem analysis to improve future processes.
• Ensure compliance with internal procedures, ISO requirements, and quality standards.
• Manage administrative project tasks such as project closure, translation memory updates, and documentation maintenance.
• Oversee resource coordination, ensuring vendors and internal teams have the necessary tools, instructions, and information.
• Support account development by identifying opportunities to improve efficiency, quality, and client satisfaction.
• Collaborate with internal teams and stakeholders to improve workflows, processes, and project performance.
• Provide guidance or task allocation to junior team members when required.

Skills & Experience

• Bachelor’s degree (or equivalent) in Business, English, Foreign Languages, Social/Applied Sciences, or a related field.
• 3–5 years of experience coordinating or managing projects within the localization or translation industry.
•  Proven client service and account management experience (typically at least 2 years).
• Strong project management skills, including planning, scheduling, budgeting, and risk management.
• Experience working with translation management systems and CAT tools (e.g., TRADOS or similar tools).
• Familiarity with publishing or content tools such as FrameMaker, InDesign, or similar platforms.
• Excellent organizational and prioritization skills in a fast-paced, deadline-driven environment.
• Strong communication skills in written and spoken English.
• Ability to collaborate effectively with cross-functional teams and manage multiple stakeholders.
• Strong problem-solving skills and ability to make decisions with limited supervision.
• High level of attention to detail and quality focus.
• Experience mentoring or guiding junior team members is a plus.
• Fluency in an additional foreign language is a plus.
• PMP certification is considered an advantage.