- Location
- 7169 Moore St Canberra ACT Australia · Melbourne, Victoria, Australia
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Leidos Australia Careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The Change, Release & Service Validation & Testing (SVT) Manager plays a key role in delivering ITIL® 4 aligned services within a SIAM shared-resource model. In this role, you will provide cross-practice oversight, lead Change, Release and SVT practices, and ensure alignment with customer policies and practice definitions. You will support governance forums, foster strong stakeholder engagement, and champion continual improvement across service delivery practices.
Key Responsibilities
Lead service delivery governance by managing SLAs, conducting quality reviews, and representing teams in SIAM forums.
Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters.
Develop and maintain playbooks, ensuring clear workflows, controls, and alignment with customer policies.
Establish and execute Release, Change, and SVT plans, including risk forecasting, deployment trending, and post-implementation analysis to ensure all new services are validated before production.
Collaborate with stakeholders and vendors to enhance tooling, reporting, dashboards, and data quality.
About You and What You'll Bring
Demonstrated experience in ITSM or Service Governance within SIAM environments, with cross-practice exposure.
Strong communication and stakeholder engagement skills, with the confidence to facilitate outcomes across diverse teams.
Skilled in ServiceNow dashboarding and driving data quality improvements.
Highly organised, collaborative and proactive, with the ability to manage multiple priorities and lead continual improvement initiatives.
ITIL® 4 Foundation certified (required), with SIAM and advanced ITIL certifications highly regarded.
This role does require the successful applicant to be an Australian Citizen and be able to gain and maintain a Baseline level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
