Commercial Executive

Location: Lancaster (Hybrid) – 35 hours per week. Monday–Thursday in the Lancaster Head Office, with home working on Fridays (flexible working options considered).

Salary: Starting from £25,000 per annum

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Are you a commercially driven professional with a passion for building strong customer relationships and delivering exceptional service? This is an exciting opportunity to join one of the UK's leading educational organisations, where you'll take ownership of a portfolio of customer accounts, drive business growth, and play a key role in delivering an outstanding customer experience.

Working within a collaborative Commercial team, you'll help achieve ambitious income targets while supporting organisations across the education sector with market-leading products and services.

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About the Organisation

Our client is a leading UK educational charity group with an outstanding reputation for delivering high-quality qualifications and specialist education services across the UK and internationally.

Supporting colleges, training providers, local education authorities, schools, and education professionals, they are committed to improving lives through education. The organisation is recognised for its innovation, commitment to quality, and inclusive culture, offering employees a supportive environment where professional development, wellbeing, and career progression are genuinely encouraged.

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The Role

As a Commercial Executive, you will manage your own portfolio of customer accounts while identifying opportunities to retain, grow, and develop new business.

Key responsibilities include:

• Managing a portfolio of customer accounts to maximise retention and achieve income targets.
• Building trusted relationships as the primary point of contact for customers.
• Managing customer enquiries through to resolution while delivering exceptional customer service.
• Working collaboratively with internal teams to ensure excellent service delivery, meeting SLAs and KPIs.
• Maintaining accurate CRM records and monitoring account performance.
• Supporting forecasting through regular customer engagement and data analysis.
• Developing new business opportunities by building a strong sales pipeline and identifying growth opportunities.
• Monitoring competitor activity to maximise opportunities within existing and prospective customers.
• Representing the organisation at customer meetings, conferences, and events.
• Supporting regulatory compliance, risk management, and continuous service improvement.

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The Ideal Candidate

We're looking for someone who is organised, proactive, and passionate about delivering outstanding customer experiences.

You'll demonstrate:

• Excellent communication skills with a strong customer service focus.
• A proactive and creative approach to sales and achieving targets.
• A positive, adaptable attitude with a commitment to quality and continuous improvement.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Experience using ICT systems, databases, and CRM systems.
• The ability to work collaboratively while taking ownership of your own workload.

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Benefits

• 25 days annual leave plus bank holidays, birthday leave, Christmas closure days, long service leave increases, and the option to purchase additional annual leave.
• Competitive pension scheme, including salary sacrifice.
• Hybrid working and informal flexible working arrangements.
• Enhanced family-friendly policies, sick pay, life insurance, and paid compassionate leave.
• Modern office facilities with excellent breakout and wellbeing spaces.
• Free parking, secure cycle storage, and electric vehicle charging points.
• Tailored learning and development opportunities.
• Cycle to Work and Home & Tech Schemes.
• Discounted gym membership.
• 24-hour employee helpline, wellbeing support, Aviva DigiCare+ health app, and employee recognition initiatives.

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Apply Now

If you're looking to build your commercial career with an award-winning organisation that's making a real difference through education, we'd love to hear from you.

Apply today to become the next Commercial Executive and help drive customer success while supporting the continued growth of a leading education provider.