Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, the Account Executive – Commercial is responsible for driving new business growth across the Commercial segment, with a specific focus on customers in Healthcare, Retail, E-commerce, Energy, and Utilities.

This is a highly hunter-oriented sales role for someone who knows how to open new accounts, develop whitespace opportunities, build pipeline from the ground up, and convert customer business challenges into strategic technology conversations.

The ideal candidate brings demonstrated experience selling B2B technology, SaaS, Cloud, CX, Contact Center, AI, CRM, or Enterprise Software solutions into one or more of the following industries: Healthcare, Retail & E-commerce, or Energy & Utilities.
 

Relevant industry experience is a core requirement for the role, as the Account Executive will be expected to understand the business dynamics, customer priorities, operational challenges, buying centers, and transformation initiatives within these sectors.
 

The Account Executive owns the commercial strategy across their territory and orchestrates Solution Consultants, Business Development Representatives, Partners, Customer Success, Professional Services, Marketing, and other specialists to create, advance, and close strategic customer opportunities.
 

Key Responsibilities

New Business Development & Hunting

• Own new logo acquisition and business development across an assigned Commercial territory.

• Proactively identify and penetrate target accounts within Healthcare, Retail, E-commerce, Energy, and Utilities.

• Build pipeline through strategic prospecting, outbound activity, account mapping, networking, partner engagement, events, referrals, and market intelligence.

• Develop new opportunities within greenfield and whitespace accounts.

• Identify relevant business and technology stakeholders across target organizations.

• Build multi-threaded relationships across customer experience, operations, digital, technology, IT, transformation, and executive leadership.

• Take ownership of opportunities from initial engagement through negotiation and close.
   

Industry-Focused Selling

• Develop a strong understanding of the business priorities, operating models, customer experience challenges, and digital transformation agendas of organizations within the assigned industries.

• Translate industry-specific challenges into strategic customer conversations and commercial opportunities.

• Understand relevant buying centers, decision-making structures, and technology priorities within target accounts.

• Build credibility with executive stakeholders by connecting Genesys capabilities with meaningful industry and business outcomes.

• Use customer and industry insights to create differentiated account strategies and value propositions.

Commercial Strategy & Territory Development

• Develop and execute territory and account plans focused on high-potential accounts within the target industries.

• Prioritize accounts based on revenue potential, whitespace, business triggers, customer needs, and strategic fit.

• Continuously identify new buying centers and expansion opportunities.

• Maintain sufficient pipeline coverage to consistently achieve quarterly and annual revenue targets.

• Use market intelligence and customer insights to refine territory strategy.

Consultative & Value-Based Selling

• Lead discovery conversations to understand customer challenges, strategic initiatives, financial impact, decision criteria, and desired outcomes.

• Position Genesys solutions based on business value rather than product features.

• Build compelling value propositions and business cases.

• Engage senior and executive stakeholders with credibility and commercial insight.

• Connect customer experience transformation with measurable operational and financial outcomes.

Opportunity Orchestration

• Lead the overall commercial strategy for complex opportunities.

• Mobilize Solution Consulting, Partners, Customer Success, Professional Services, Marketing, BDRs, and other specialists around the customer strategy.

• Provide internal stakeholders with clear customer context, objectives, opportunity strategy, and expected outcomes.

• Establish ownership, next steps, and accountability throughout the sales process.

• Maintain overall responsibility for opportunity progression and commercial outcomes.

Negotiation & Closing

• Navigate complex buying processes involving multiple stakeholders.

• Develop and execute negotiation and closing strategies.

• Identify risks, competitive threats, and blockers early.

• Maintain urgency and momentum throughout the sales cycle.

• Convert qualified opportunities into profitable, long-term customer relationships.

Minimum Qualifications

• 5+ years of successful B2B technology sales, SaaS sales, enterprise software sales, or business development experience.

• Demonstrated experience in a hunter, new business, new logo, or territory development role.

• Proven ability to generate pipeline through proactive prospecting and account development.

• Demonstrated experience selling technology solutions into Healthcare, Retail, E-commerce, Energy, or Utilities.

• Candidates must have relevant customer-facing commercial experience in at least one of these industries.

• Proven track record of achieving or exceeding sales targets.

• Experience managing opportunities from prospecting and discovery through negotiation and close.

• Experience engaging senior business and technology stakeholders.

• Strong consultative selling, negotiation, discovery, and presentation skills.

• Ability to navigate complex sales cycles involving multiple stakeholders.

• Strong cross-functional collaboration and communication skills.

Preferred Qualifications

• Experience selling SaaS, Cloud, Customer Experience, Contact Center, AI, CRM, Digital Transformation, or Enterprise Software solutions.

• Existing network or established customer relationships within Healthcare, Retail, E-commerce, Energy, or Utilities.

• Experience selling into Commercial or mid-market organizations.

• Experience developing greenfield or whitespace territories.

• Experience with structured sales methodologies such as MEDDPICC, MEDDIC, Command of the Message, Challenger, or similar frameworks.

• Experience working with channel partners, system integrators, or technology alliances.

What Great Looks Like

High-performing Account Executives in this role:

• Are true hunters who consistently create their own opportunities.

• Have a demonstrated track record selling into one or more of the target industries.

• Understand the language, business models, challenges, and buying dynamics of their customers.

• Know how to penetrate accounts where there is little or no existing relationship.

• Build relationships with multiple stakeholders rather than relying on a single contact.

• Turn business challenges into qualified technology opportunities.

• Build pipeline systematically and consistently.

• Engage executives around transformation, operational impact, and business outcomes.

• Maintain urgency and momentum across complex sales cycles.

• Lead through influence and effectively orchestrate internal resources.

• Are disciplined in account planning, qualification, forecasting, and follow-through.

• Demonstrate resilience, curiosity, competitiveness, and strong ownership.

Core Competencies

Hunter Mentality

Proactively creates opportunities, develops new accounts, and maintains consistent pipeline generation.

Industry Expertise
Understands customer priorities, operating models, challenges, and transformation agendas within Healthcare, Retail, E-commerce, Energy, or Utilities.

Strategic Prospecting
Identifies the right accounts, stakeholders, business triggers, and messages to generate relevant customer conversations.

Commercial Acumen
Connects customer challenges and industry dynamics with measurable commercial opportunities.

Consultative Selling
Uses discovery, insight, and value-based conversations to position strategic solutions.

Executive Presence
Engages senior decision makers with confidence, credibility, and business understanding.

Negotiation & Closing
Navigates complex buying processes and moves opportunities decisively toward closure.

Territory Ownership
Treats the territory as a business and creates a disciplined strategy for sustainable growth.

Cross-Functional Leadership
Mobilizes internal and external teams around a shared customer and opportunity strategy.

Accountability
Takes ownership of pipeline, execution, commitments, and results.

Success Measures

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.