- Salary
- $147k – $262k
- Location
- USA - Chicago, IL, West Adams St, United States of America · USA - Waltham, MA · USA - Indianapolis, IN
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Source
- Workday
Description
Associate Director, Product Management, UpToDate Core Experience & Access
The Role
Make the core UpToDate experience easy to access, use, and evolve for clinicians, care teams, and enterprise customers.
At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As customer expectations, enterprise access models, clinical workflows, and digital product experiences continue to evolve, we are focused on delivering intuitive, reliable, and customer-ready experiences across core UpToDate web and mobile products.
As Associate Director, Product Management, UpToDate Core Experience & Access, you will own product strategy and execution for a meaningful area of the core UpToDate experience. This includes improving registration, login, access, identity, and entitlement experiences; advancing web and mobile product improvements; managing important customer, accessibility, operational, and roadmap priorities; and helping shape how the core UpToDate experience evolves over time.
This is a senior individual contributor role for a product leader who can operate across user experience, technical systems, enterprise customer needs, and product strategy. You will partner closely with engineering, UX, architecture, security, analytics, customer-facing, commercial, implementation, and product leadership teams to define priorities, make tradeoffs, and deliver measurable improvements for users and customers.
What You’ll Do
- Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities.
- Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences.
- Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows.
- Partner with engineering, architecture, security, implementation, and customer-facing teams to support scalable, customer-ready approaches to access, account, identity, and entitlement experiences.
- Lead discovery and prioritization for core product improvements that enhance usability, accessibility, reliability, customer readiness, and overall product quality.
- Manage roadmap priorities that balance product evolution with important customer requests, accessibility needs, operational improvements, and platform dependencies.
- Help shape consistent, intuitive product experiences across core UpToDate web and mobile platforms.
- Translate complex user, customer, technical, and business needs into clear product requirements, decision frameworks, roadmap priorities, and success metrics.
- Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and other product teams from discovery through launch and iteration.
- Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact.
- Make product decisions that balance user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact.
- Communicate product priorities, rationale, risks, dependencies, and tradeoffs clearly across cross-functional teams and leadership.
What You’ll Bring
- 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments.
- Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams.
- Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.
- Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences.
- Technical fluency with product areas that involve user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity.
- Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams.
- Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities.
- Strong communication, stakeholder-management, analytical thinking, and influencing skills.
- Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment.
Preferred Background
- Experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows.
- Experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers.
- Experience improving web and mobile product experiences used by professional or enterprise users.
- Experience modernizing established product experiences or evolving complex products across multiple platforms.
- Experience working on products that require close coordination across product, platform, security, architecture, implementation, customer-facing, and commercial teams.
- Familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products.
What Success Looks Like
- Users can access UpToDate with minimal friction across registration, login, SSO, identity, and entitlement experiences.
- Core UpToDate web and mobile experiences become more usable, accessible, reliable, and aligned with customer and user needs.
- Product teams have a clearer roadmap for improving access, account experience, core product quality, and platform experience consistency.
- Customer, accessibility, and operational product needs are prioritized and delivered with clarity, discipline, and measurable aimpact.
- Cross-functional teams have clear priorities, decision rationale, success metrics, and shared understanding of tradeoffs, risks, and dependencies.
- Product decisions balance user value, clinical trust, enterprise customer needs, technical feasibility, implementation complexity, security, accessibility, and business impact.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$146,900.00 - $262,400.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
