Order Management Coordinator (Japanese)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain Department is represented by a dynamic team of more than 100 people. We constantly grow and put a strong focus on development both general and individual. Within the Supply Chain we run Order Management, Delivery Management, Customer Master Data, Order Scheduling, Repair, Shipping, Demand and Supply Planning team. Not only do we support other departments but also each other by being there for people in the moments that matter

Job Description

• Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
• Process orders with correct documents in compliance with policies and procedures.
• Be the single point of contact for customers on their orders and inquiries thorough email and chat.
• Handling inquiries and questions, handle complaints, troubleshoot problems and provide information as requested.
• Review scheduled ship date for each orders and provide ship commit to customer upon request.
• Attend weekly business meeting and provide info on shippable orders for the month.
• Assigned serial numbers to orders prior to shipments. Provide reports to customers as requested after shipments closed.
• Assigned to work on improvement projects to drive and achieve higher levels of service quality and ensuring customer satisfactions.

#LI-WL1 #LI-Hybrid

Basic Requirements

• Candidate must have minimum a Bachelor's Degree in relevant fields.
• 2-3 years experience in order management, customer service or related type of experience preferred.
• Excellent command of Japanese in spoken and written form. (Native or JLPT N1)
• Fluent in English
• Knowledge of MS Office, especially Excel ,Word, Tableau, Salesforce is essential.
• Ability to work with various stakeholders and create proactive partnerships.
• Self starter and independent worker.
• SAP / Oracle or other database system experience are preferred.
• Attention to detail, creative and result oriented.
• Able to apply initiative to solve problems and improve work processes.
• Communicates information effectively and in an appropriate manner.
• Good attitude, team player and adaptable to change as per business decisions.

#LI-WL1 #LI-Hybrid

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.