Senior Director, Member and Client Experience and Culture

As Member and Client, Experience and Culture Senior Director, your role involves using your in-depth knowledge of the sector to manage all large-scale sales and operations activities or a major support sub-function offering specialized services to all of Desjardins Group. You are responsible for administrating your unit’s service offer, developing and implementing its business plan, and overseeing activities supporting the strategic orientations. Having a strategic mindset is an essential competency for this position. With an ability to develop talent, drive results, and build networks you are able to effectively manage people and performance, produce reports and ensure member/client satisfaction. More specifically, you will be required to:

• Support the vice-president by helping define strategic priorities
• Develop and deliver the administrative department’s business plan based on strategic issues and targeted results, and ensure that action plans for reporting administrative units are carried out in a performance management context. Apply management and communication practices encouraging change management, talent attraction and retention, skills development, mobilization and diversity, consistent with the organization’s values
• Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction
• Support the administrative unit’s business plan by successfully managing individual and team performance
• Continuously improve the management of processes under your responsibility
• Promote Desjardins Group’s cooperative values
• Represent the organization and conduct business intelligence

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field  
• A minimum of ten years of relevant experience  
• Please note that other combinations of qualifications and relevant experience may be considered
• Mutual fund representative certificate – Autorité des marchés financiers 
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

Business insight, Develops talent, Drive results, Engagement, Networks, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-11-12