Operations Manager

Description

Job Summary

The Operations Manager directs day-to-day commercial, industrial, or medical cleaning

services across multiple client sites. This role manages cleaning crews, lead cleaners, and

site supervisors while ensuring strict quality, safety, and operational standards are met. The

Operations Manager plays a vital role in client retention, staff development, and operational

efficiency.

Key Responsibilities

Team Leadership & Training: Hire, onboard, train, and coach cleaning staff and site

supervisors. Conduct performance evaluations and foster a positive, productive work

environment.

Operational Scheduling: Coordinate daily and weekly shift schedules to ensure 100%

contract coverage across all assigned client locations. Optimize labor hours against

budget targets.

Quality Assurance: Perform regular, unannounced on-site inspections to verify that

cleaning standards strictly comply with ServiceMaster Clean guidelines and individual

client specifications.

Client Relations: Maintain proactive communication with building managers and clients.

Act as the primary point of contact for service issues, special requests, and routine quality

reviews.

Inventory & Financial Control: Monitor, distribute, and manage inventory for cleaning

chemicals, supplies, and specialized machinery. Control labor and supply expenses to

meet branch profitability goals.

Safety & Compliance: Enforce OSHA regulations, SDS compliance, local health

protocols, and strict company safety standards regarding equipment usage and chemical

handling.

Compensation & Benefits

Competitive base salary ($60,000 - $80,000 dependent on experience)

Performance-based bonus incentives

Company vehicle or monthly vehicle allowance

Comprehensive benefits package (Health Insurance) 

Paid Time Off (PTO) and holiday pay

401(k) retirement plan with company match

Requirements

Qualifications & Requirements

Experience: 3–5+ years of progressive experience in commercial cleaning, janitorial

management, facility operations, or a highly related service sector.

Leadership: Proven experience managing, scheduling, and developing hourly workforce

teams across scattered geographical job sites.

Technical Skills: Proficiency with computer systems, including workforce management

tools, scheduling software, and MS Office (Excel, Word).

Licensing: Valid driver’s license with a clean driving record (required for travel across

client sites).

Physical Demands: Ability to walk, stand, lift up to 50 lbs, and work flexible hours,

including evenings or weekends if operational emergencies arise.