- Location
- Hayward, CA
- Source
- Paylocity
Description
Description
The Automotive Service Advisor is the main point of contact for customers bringing their vehicles in for maintenance or repair. This role documents customer concerns, coordinates with technicians, explains recommended work and costs, obtains customer approval, and keeps customers informed from check-in through vehicle pickup.
Responsibilities:
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Work with customers to schedule appointments, prepare service estimates, and sell maintenance services
- Coordinate appropriate transportation for customers when vehicle is brought for service
- Communicating effectively with customers about their vehicle's status and any necessary repairs.
- Coordinating with technician to ensure efficient and timely service.
- Handles customer complaints
- Prepare a repair order showing time, cost and labor estimates for service.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Requirements
- Strong customer service and communication skills.
- Ability to manage multiple repair orders and keep accurate records in a busy service department.
- Basic knowledge of automotive maintenance and repair terminology.
- Comfort using computers to schedule appointments, prepare estimates, and update repair orders.
- 2+ years previous experience as a Automotive Service Advisor required
Benefits:
- Medical, Dental, & Vision Benefits
- 401K
- Vacation and Sick Time
Skills
Customer Service