Executive Manager - CDD (Customer Data Domain)

Organisation:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Executive Manager - CDD (Customer Data Domain)

Location: Bangalore

Business & Team:

The Technology group delivers the groups information technology functions to ensure the highest levels of customer service through excellent process excellence and technology innovation. We deliver available, reliable, consistent technology solutions for our internal and external customers, essential tools for our people and innovative product platforms for our customers (including Netbank and CommSec). We are driven to balance three key dynamics to ensure our success: being safe, sound and secure, ensuring agility and driving performance. We put the customer at the centre of everything we do and measure our performance against the groups’ external customer satisfaction measures.

 

The Corporate Technology team is the engine room of the CBA group dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the CBA group customers. The CBA India Corporate Technology organization has footprint across Financial Crimes Technology, KYC, Digitization Technology, Workflow Centre of Excellence, Integrations, RPA, Operations Enablement and Corporate Services Technology team is composed of engineers and technology leaders, who bring in the right mix of skills to enable this transformation. We also work very closely with our business and operations colleagues to support these services which are critical to the Australian and Global economy. The scope for Corporate Technology being Operations, Financial Crime, Finance, Risk, HR, Legal.

 

Group Operations are the transaction champions of Enterprise Services — working to ensure the production, validation and fulfilment of all consumer and commercial financial transactions and trades on behalf of the Group.

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.  

Customer Data Domain (CDD) function is responsible for maintaining a consistent view of the relationships between customers, products and services. CDD is the single source of truth in terms of customer, related parties, accounts, relationships and all other related reference datasets.
 

Impact & Contribution:

• To provide leadership driving strategic alignment and operational efficiency in engineering excellence for India-based squad members.
• Participate in planning, defining and high-level designing of solutions. Assist squads to identify the right technologies and ensure sound architectural decisions.
• Ensuring high-quality delivery and Engineering excellence for squad members.
• Drive and foster a technology culture of continuous improvement and uplift Chapter maturity through sharing, learning and problem solving across Chapter Areas.
• Pace the way for squads to deliver autonomously at pace, removing blockers, decouple applications and streamlining processes.
• Improvement to Engineering governance and control standards.
• Efficient handling of interdependencies among the crews/squads and improved project outcomes.

Reporting Lines:

Direct line reporting into the head of Corporate Technology, India.

Roles & Responsibilities:

Leader of People 

• Foster a culture of sharing, learning, and problem-solving across Chapter Areas
• Track the maturity level of squads / Chapters and build teams with high tech capability
• Ensure adherence to engineering governance and control standards
• Enhance strategic coordination and manage tech dependencies across squads and crews
• Promote continuous improvement and innovation within the organization.
• Evaluate crew/squads / chapter capabilities and identify areas for improvement. Conduct workforce planning aligned to the BU/Crews
• Tracking financials at the domain level. Inputs to the quarterly big room planning
• Track the annual metrics and OKRs at the domain level. Provide inputs to the annual operating plan at the domain level

Technical

• Software Engineering
• SDLC
• Release and Deployment Automation
• Service operations and support 

Leadership

• Leadership Principles
• Agile Development
• Agile Methodologies
• Agile Project management

Organisational

• Financial Management
• Planning: Tactical & Strategic
• Risk management- better risk outcomes
• Persuading, Influencing & Conflict management.
• Problem Solving

Essential Skills:

• 15+ years of experience of experience in relevant field, with 5+ years of experience in core technology organization
• Experience in developing 3-tier cloud-native application.
  • Frontend: React and Redux (Preferred) or Micro frontend
  • Backend: Java
  • AI powered engineering
  • Database: SQL and NoSQL experience
  • Public Cloud and Infrastructure as Code (AWS Cloud)
  • Containers/Kubernetes Platform
• Microservices design and implementation of highly scalable APIs
• CI/CD tools (i.e. GitHub Actions, TeamCity, Octopus)
• Solution and System Design
• Application Security
• Observability – Customer Services and IT Systems
• Code quality control through peer programming, code review and automated pipeline release management
• Mentoring and coaching engineering leads and teams
• Strong communication and negotiation skills.

Education Qualifications:

• Bachelor’s degree/Master’s degree in Engineering in Computer Science/Information Technology

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