Logistics Coordinator

Description

Help Keep Our Business Moving

At Johnson Health Tech North America, every customer experience begins long before a product arrives at its destination. We're looking for a detail-oriented Logistics Coordinator who thrives on organization, communication, and problem-solving to help ensure our products move efficiently through the supply chain.

In this role, you will work closely with Sales, Operations, Customer Service, warehouses, and transportation partners to ensure products are shipped accurately, efficiently, and on time. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while maintaining a high level of accuracy and customer service.

What You'll do:

Shipment Coordination

• Review Sales Orders and Delivery Notes to ensure shipping information is accurate, complete, and ready for processing.
• Coordinate domestic shipments, customer deliveries, installations, and customer-routed freight.
• Obtain and evaluate freight quotes to identify the most cost-effective transportation solutions.
• Manage carrier relationships and shipment activities through the Transportation Management System (TMS).
• Monitor logistics performance metrics and support continuous improvement initiatives.
• Prepare and distribute shipping documentation, packing lists, and related records.
• Communicate with transportation carriers to schedule pickups and deliveries.
• Partner with warehouse teams to ensure orders are properly prepared and shipped on schedule.
• Coordinate delivery communication and scheduling updates with customers and internal teams.

Returns & Claims Administration

• Process and authorize customer return requests.
• Coordinate with return departments to ensure established procedures are followed.
• Investigate and submit freight claims when necessary.
• Maintain accurate records related to returns and freight claims.

Customer & Internal Support

• Serve as a logistics point of contact for Sales, Customer Service, and Operations teams.
• Assist with customer delivery inquiries and shipment status updates.
• Collaborate across departments to resolve delivery and transportation issues.

Requirements

What We're Looking For:

Required Qualifications

• High school diploma or equivalent
• Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills

Preferred Qualifications

• Associate degree or technical training
• 1-3 years of experience in logistics, supply chain, administration, customer service, or a related field
• Experience working with SAP or similar ERP systems and/or TMS systems 
• Experience maintaining reports, records, and operational documentation
• Understanding of geography, transportation networks, and warehouse operations.

You may be a great fit for this role if you are:

• Highly organized and comfortable managing multiple priorities
• Analytical and confident working with spreadsheets, reports, and data
• Detail-oriented with a commitment to accuracy and quality
• Proactive and resourceful when solving problems
• Comfortable working in a fast-paced environment with deadlines
• A strong communicator who enjoys collaborating with a variety of teams and partners
• Customer-focused and committed to delivering exceptional service
• Continuously looking for ways to improve processes and work more efficiently

Why Join Johnson Health Tech North America?

Our mission is simple: delight and excite our customers through innovative products, unsurpassed quality, and a best-in-class customer experience.

As a Logistics Coordinator, you'll play an important role in making that mission a reality. You'll work with a collaborative team, gain exposure to multiple areas of the business, and contribute directly to the successful delivery of products to customers across North America.

If you're looking for a position where organization, problem-solving, and teamwork make a real impact every day, we'd love to connect with you.